START ASAP!!! Customer Service Representative - REMOTE

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TYPE OF WORK

Full Time

SALARY

$3.50/hr

HOURS PER WEEK

TBD

DATE POSTED

Jul 14, 2021

JOB OVERVIEW

APPLY NOW and START ASAP!!!
Please complete your applications on the link provided below:

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*** PLEASE NOTE: APPLICATIONS SENT THROUGH ONLINEJOBS DIRECT MESSAGES WON'T BE PROCESSED.***

ABOUT US:

The Credit Pros are a national credit repair company with a BBB accredited A+ rating. Staffed by a team of experienced Certified FICO© Professionals who are passionate about we help clients remove negative inaccurate, outdated, and erroneous items from their credit. The Credit Pros educates clients on how the credit system works and what proactive measures are needed to improve their credit. The Credit Pros is an Inc. 5000 growing company, we are driven to building an awesome company that improves the lives of our clients and our employees. We have been honored by Inc. Magazine as one of the 50 best places to work, and are also a Smart CEO Magazine Corporate Culture Award winner.

EMPLOYMENT SPECIFICATIONS:
Call center based in Newark, NJ running on North American Eastern Standard Time.
Pay based on an hourly rate.
100% Remote Job
Bi-monthly payout for compensation
Combined 1 hour of breaks incorporated into the shift, including a half an hour meal break.
The agent is a member of the Client Success Department, supervised by a manager and director.
Cloud-based monitoring is required.

DUTIES AND RESPONSIBILITIES:
- Speak with customers directly over the phone using a headset.
- Handle and resolve customer complaints, and manage customer accounts.
- Write emails, create tasks, review, and resolve tickets.
- Organize workflow to meet customer time frames.
- Direct requests and unresolved issues to the designated resource.
- Keep records of customer interactions and transactions.
- Record details of inquiries, comments, and complaints.

REQUIREMENTS:
- 2-3 years of Customer Service experience for an English language call center.
- Full fluency in the English language and conversation.
- Dedicated workspace at home and equipment with the following specifications:
> USB-Type headset and functional webcam
> Windows 10 Home or Pro Activated PC
> PC Processor: Intel i5 / i7 (2.0GHz & up) or AMD Ryzen 5 / Ryzen 7 (2.0GHz & up)
> Processor must be 4th generation or latest
> PC Memory: 8GB & up • Hard Drive: 500GB & up
> Hard Wire/Ethernet Connection (Wireless internet connection is prohibited)
> Screen: Laptop - 15.6'' & up / Desktop - 20'' & up (The use of two screen is recommended but not required)
>Minimum Internet speed required: 15 Mbps upload/15 Mbps download (If internet speed is more than 15mbps - DL and
UP speed must be at least symmetrical)
- Excellent knowledge of Google Chrome, Microsoft Word, Excel, and Outlook.
- Must be residing outside the US

GOOD TO HAVE:
- Previous experience with Salesforce, Zendesk, and Five9
- Previous work with US consumers as a Customer Service Representative, especially in the financial or credit-related industries.
- Work from home experience
- Bilingual skills (Spanish & English)
- Excellent Work Ethics and Employment History
- Availability (ready to start immediately)

The Credit Pros welcomes all applicants regardless of race, gender, orientation, gender identity or expression, economic class, color, ability, disability, age, religious beliefs or disbeliefs, or status.

If interested, please complete your applications on the link provided below.

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ABOUT THE EMPLOYER

Contact Person: The Talent Team

Member since: February 26, 2015

Total Job Posts: 6

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