Crew Scheduler (Los Angeles PST: Thursday -Monday 1p-9pm)

Job Summary:
If you love chess (or playing Tetris), this is the job for you!

SHIFT: Friday- Monday: 9am-7pm (PST - Los Angeles time zone): 10 hours day/ 40 Hours a week

We are a caregiving agency that provides caregivers to seniors in their homes. The seniors count on us to find the right caregiver to help them in their home. You must enjoy talking on the phone, personable, patient and able work with urgency without being stressed. Knowledge of crew scheduling / staffing for home care . Ideal candidate will have great phone etiquette, professional demeanor, ability to establish rapport with clients and caregivers and communicate with people from different cultural backgrounds.

The challenges of the job involve finding the right caregiver to match with the days, times, needs, location and personality of the client. Strong problem solving and critical thinking skills are needed for this job.


JOB DUTIES:

- Answer phones & communicate effectively with caregivers, clients, families, and/or referral partners
- Manage caregiver & client schedules to ensure all shifts are always covered & care plans are met.
- Identify needs of client's and manage all scheduling of appropriate care aides based on skill set and availability
- Engage directly and regularly with our clients and caregivers to resolve problems
- Update caregivers and clients regarding day-to-day schedule/care changes via text, phone and/or email
- Maintain communications / caregiver / client data and pertinent information
- Represent the agencies at all times in a professional, ethical and loyal manner
- Maintain compliance with all legal and company requirements at all times
- Collect feedback to ensure client satisfaction
- Follow the process for request for services
- Protect client privacy and dignity
- Follow up on missed clock in/outs throughout the day
- Expectations: respond within 5 minutes when management team communicates with you.

QUALIFICATIONS:

* Worked in staffing or scheduling for California based company
*1 year BPO experience: customer service & sales
*Minimum 1-year scheduling experience
*Bachelor’s degree required
*Able to take initiative, prioritize & multi-task
*Act decisively and maintain discretion
* Comfortable in working with team and also independently with minimal direction
*Exceptional communication skills
*Working knowledge with Gsuite, Slack

* Good written and verbal communication skills (Minimal or no accent English)
* Headset
* 2 monitors
* Backup computer
* Backup power supply
* Internet speeds of 10-15MB


BENEFITS:
*Weekly paychecks via Payoneer
*Monthly Team Bonuses based on company staffing billable hours
*13th Month Bonus (prorated based on when you start with us)
*PHI & SSS paid after 90 days of working
*Laptop provided after 1 year of employment


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