Abuse & Trust and Safety Analyst

This is a Remote Position, with Phoenix and Dallas office positions for local applicants.


What you’ll be doing:

Analyze, Respond and Resolve complaints related to policy violations
(e.g. Spam complaints, Trademark Violations, Abuse etc)
Review new customer registrations and verify user contact information
Ensure all fraud trends are identified and communicated properly
Provide reports to management with compliance trends
Review workflow and respond within SLA times to abuse complaints
Analyze trends related to legal and safety issues


Requirements:

The ability to identify fraud trends and follow compliance guidelines
Excellent written and verbal communication skills in English
Ability to multi-task and prioritize projects
Ability to complete daily and weekly reports of compliance issues
Excellent people skills customer facing and internally



Relaxed open work environment with a great team
Competitive health, dental and vision plans available
Free snacks and refreshments to keep your hunger at bay
Monthly team building gatherings