Shopify Customer Service Representatives

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with Shopify ecommerce platform. We are newly established ecommerce store based in Singapore. We are mainly selling electronics products online and have big customer base in US, UK, CA, AU and NZ.

Customer Service Representative Responsibilities:
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer ---------- municating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and ---------- municating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements:
Minimum of High school diploma or equivalent
Ability to stay calm when customers are stressed or ---------- fortable working with microsoft words and excel, google drive and dropbox
Min of 2 years experience working with customer support.

REQUIREMENTS

Candidates are required to be patient, empathetic, and passionately communicative, and able to put themselves in their customers’ shoes and advocate for them when ---------- ndidates must have a minimum of 2 years managing customer service ---------- ndidates must possess in depth knowledge of managing SHOPIFY orders and ---------- fortable working with Microsoft words and excel, google drive, Gmail, and dropbox

Be able to work ON NIGHT SHIFT and weekend


Interested candidates are required to record a SHORT VIDEO explaining their background, working experience, experience with shopify e-commerce platform and email to the e-mail address provided. Please include your resume as well. Those shortlisted will be contacted for an interview and undergo an assessment before being confirmed.

We offer attractive remuneration and performance bonus for an exceptional employee and promotion opportunity for exceptional candidates.