Call Center Team Manager

Position: Call Center Manager
Work schedule: Initially for a part-time role, but will be transferred into a full-time role after 1-2 months of performance evaluation (EST Time zone)
Rate: $5.00/hour (starting rate)
Location: Remote work

-With at least 3-5 years of solid working experience in the same role; with health industry is a plus
-Must have an effective leadership, coaching, conflict management, delegation, decision-making and interpersonal skills
-Excellent communication skills and active listening skills
-Must have a strong internet connection and high laptop specs that would best suit for tasks of this role

*Answering the representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives.
*Leading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coach workers regarding processes and practices, and explain expectations to employees.
*Assisting other management team members in identifying trends and establishing call center goals.
*Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
*Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
*Taking on other tasks or projects to support employees, other managers, and call center operations.

To apply for this position, please send us the following:
1. Link to your most updated resume.
2. Link to your 2-4 mins video profile telling us a little bit about you, skills and experience related to the role and the reason why you think you're a best fit for the role.