Operations Analyst

At Protopia, we are passionate about creating and designing smart, easy-to-use technology to help students and alumni form human connections. Our AI-enabled technology makes it easy to ask for help and to receive it from the right people, at the right time.

We are looking for an operations analyst for our software startup based in the United States. As a startup, your responsibilities may change, so we are looking for someone flexible and motivated who wants to be part of a growing company.

Responsibilities include:

(a) Work with spreadsheets (primarily Google Sheets) to help onboard and support customers
(b) Create and update websites using html and CSS
(c) Process customer transactions.
(d) Create and update reports and spreadsheets
(e) Review and recommend improvements to the process
(f) Work with the team to document and prioritize features and bugs
(g) Other tasks as assigned

The right candidate:

1. Is fluent in verbal and written English. Excellent English language skills are critical.
2. Has extremely good communication skills and is comfortable asking questions / asking for help when appropriate
3. Is a very fast learner and good listener
4. Has experience with technology and software applications
5. Is an extremely good collaborator with strong analytical skills


You'll be working remotely with our team and customers using common collaboration tools such as Trello, Google Docs, Skype, Slack. You don't need to be an expert with these tools - most important is that you're a fast learner, curious, and have outstanding language skills.

This is a part-time role of 10 hours a week with the potential for additional hours occasionally. As the business grows over time, we expect to be able to offer the right candidate additional regular hours, so long as that was also appealing to them.

To apply, please send a cover letter and resume to Upgrade to see actual info