Microsoft Workplace Analytics Lead

Microsoft has been on the front lines of technology innovation for decades. They continue to challenge the status quo by introducing Workplace Analytics (WpA) and reimagining how organizations should consider their most valuable resource: time. Workplace Analytics is a revolutionary way to answer age-old questions of C-Suite executives: How do my various departments and teams spend their time, both internally and externally? What work is worth doing and where does waste exist? How can we drive a culture of both productivity and engagement? To answer these questions, Workplace Analytics leverages O365 metadata and combines machine learning with behavioural data science to provide visibility into an unlimited set of collaboration metrics. These metrics help pinpoint the specific collaboration behaviours that drive successful sales results, high employee engagement scores or any other desired business outcomes.

As the solution has become widely available and demand grows, FirstInField want to capture our share of the growing Upgrade to see actual info support of this growth, we are looking for ambitious, talented, laser-focused person to join us as we directly impact the future of work.

Read more about Workplace Analytics here: Upgrade to see actual info

The Set-Up
Our mission is to show the world how behavioural data can solve complex organisational problems, and then use lessons learned from those customer interactions to further develop the Workplace Analytics solution. Think of our function as a blend of data analysis, strategy consulting and product incubation.

The FirstInField Team
We are a start-up; we are a small but growing passionate, energetic, and smart team. We all have a lot to do and do it autonomously, we have all brought into the vision and are chasing this together. We work hard, but equally value work-life balance, and we all love to have a laugh!

The Role
You will play an essential part in the creation of FirstInFields Workplace Analytics delivery process by guiding our customers throughout their journey with WpA.? This includes maintaining relationships at our customers, strategically aligning business needs and objectives of the customer to the capabilities and value of the data, and leading the customer through product on-boarding and training to accelerate their ability to get value from Workplace Analytics.

We are looking for highly analytical people with senior customer-facing and business analysis experience who are passionate about driving customer success and adoption of our product. Does this sound like you

Responsibilities
Job Summary: Drive successful adoption and usage of the WpA tool by enabling customers through an on-boarding, learning and adoption journey. Analyse behavioural datasets to discover and deliver compelling insights as part of customer consulting engagements.? Specifically:
· Manage a small but growing portfolio of strategic client accounts
· Translate customer challenges into innovative, data-driven consulting programs
· Analyse data and turn your findings into compelling stories that your clients incorporate into critical business decisions
· Participate in pre-sales motions by leading workshops and conversations to drive engagement with potential customers
· Collaborate closely with product and engineering teams to link learnings to product development
· Identify opportunities to create compelling use cases / playbooks to provide for future customers

Qualifications Basic Qualifications:
· 5+ of relevant experience with demonstrated success and growth

Preferred Qualifications
· 7+ in business strategy or consulting roles if you don’t have experience at top-tier management consulting firm
· Nice to have: Experience in Workforce, Talent or Change Management
· Analytical Rigor:
· Expertise in Excel and data analysis
· Strong Familiarity with other statistical / data visualization tools such as Power BI, Tableau, SAS, R
· Preferred: Engineering, Statistics, Business, Economics or other mathematical degree
· Business Acumen:
· Excitement for, and proven track record, using data to address business challenges and initiatives
· Demonstrable ability to translate insights into compelling, high-quality customer-facing stories and deliverables
· Preferred: Work experience across several different industries and functional areas
· Customer Facing Ability:
· Experience interfacing directly with external client management (VP level, etc.)
· Ability to maintain customer and account relationships, and to position yourself as a subject matter expert
· High emotional IQ, and “reading the room” ability
· Great in-meeting presence and communication skills
· Nice to have: business development or sales experience
· Ability to manage multiple projects at one time, and be self-sufficient in managing tasks
· Attention to detail, highly organized, with an absolute focus on quality of work
· Team player, adaptive, self-driven, can work with ambiguity

Work location – Remote.