Alarm Response Associate x 2 (Sat and Sun Work)

Alarm Response Associate x 2 (Part-Time - Morning Shift | US)

Part-time 14 hours per week
Php 13,000 take-home pay monthly
Saturday & Sunday, 5 am to 12 noon & 12 noon to 7 pm PHT Work Schedules

About Remote Workmate:

Become a part of an awesome company that aims for work-life balance, long term relationships, and guarantees your payment for work done with our clients. We are continuously expanding our team of highly qualified online professionals to work with us.


About the Client:

Our client based in the USA offers a privacy-safe smart home solution that protects property(s) inside and outside. Their product is the first easy-to-use, preventative noise monitoring solution with wire-free, completely weatherproof outdoor sensors.

They need someone to monitor and respond to the alerts and provide concise reporting.

Responsibilities:

Compile Reservations into a single document, daily by 4 pm CST
All reservations will be sent to a specific email address in a specified format
all reservations must be compiled into a single document to be used by anyone monitoring alerts - deadlines for submission: 5 PM CST
this document is saved, published and used for anyone monitoring alerts daily
Monitor alerts daily from 6 pm-6 am
Agents will be responsible for monitoring alerts and messaging guests directly when specified rules are broken after messaging the guest
Using the reservation document compiled from task 1, the agent will be able to provide copy from the client, as well as the correct phone number for the corresponding property
Every alert will be logged, as well as every message to a guest and any escalations taken on an event log in the document created from task 1
The completed log will be saved, published daily
Provide Weekly reports to individual clients based on actions taken during monitoring
From the completed log in task 2, the agent will be responsible for separating an event log for every client
for any successful interventions, there will be a screenshot included as well
These individual client-specific reports will be submitted weekly to each individual client


Qualifications:

Excellent English communication skill
Customer service experience
Has high attention to detail
Awesome time management skill
Reasonable sense of urgency
Proactive and motivated
Tech-savvy: won't have trouble navigating through apps and tools
Collaborative
Reinforced home office set up that is backed up with contingency measures
Fully capable computer and internet set up with ideally a 4GB RAM computer and a 5mbps internet speed
Proficient with the following tools:
Slack
Microsoft Excel and Google sheets
CallFire (SMS tool)

To apply, please click the link below:

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Upload a Word version of your resume as well as a short cover letter (BOTH ARE REQUIRED) explaining two things: the notable achievements and skills you're most proud of, and why you're the ideal candidate for this Upgrade to see actual infote: Only applications made through the link above will be entertained.

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Home Based Requirements:

Fast and reliable wired internet connection of not less than 5 Mbps
Quiet, private home office free from noise background or distractions
Updated computer (pc or laptop) and excellent quality microphone, and headset.

If you are looking for an exciting role without the hassle of the daily commute, then this job is perfect for you!