Sales and Customer Success Assistant for Financial Tech Company

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TYPE OF WORK

Part Time

SALARY

$100 USD per week for 20 hours of work

HOURS PER WEEK

TBD

DATE POSTED

Aug 17, 2020

JOB OVERVIEW

Esusu is the leading financial technology company providing data solutions for the low-to-middle income consumers.

We are looking for a talented individual to join our Sales and Customer Success Team as a Sales and Customer Success Assistant. The role is in our Rent Reporting Division and may expand in time to manage requests from our Savings Division.

We need someone to:
- Communicate through text (messages, emails and updates) to clients of our Rent Reporting Service, responding to their queries, and resolving complaints that they may have, within the Service Level Agreements
- Keep internal Esusu team members updated on unresolved service requests and responsively identify trends
- Support through administrative support tasks for the Customer Service team and Sales team, including data entry into Sales and Customer Query systems, Client Research, and general administrative support
- Contribute to existing onboarding materials for future hires by documenting responses and building new processes and templates to drive efficiencies
- Identify customer issues with high impact and proactively resolve or escalate to prevent brand damage
- Support special projects being led by executive team members by setting up plans, coordinating team members, executing activities and keeping team members updated on progress
- Make project decisions based on our company's goals and mission

You'll be working using Jira, messaging on Slack, emailing on Gmail, and when needed calling using Google hangouts. All software will be provided by us.

We need you to work between 4 - 8 hours each weekday EST time, between 9 am and 5 pm EST and we need to be able to reach you during that time. As we scale, it will be full time of 8 hours a Upgrade to see actual infopensation- $5.00 per hour (20 hours per week guaranteed).

APPLY HERE: Upgrade to see actual info

You must apply through the link above. Applications sent by email or message will not be reviewed.

You must have the following tech requirements or be willing to upgrade to meet them:
-Internet- 15 mbps download speed
-8 gigs of ram
-High quality mic

ABOUT THE EMPLOYER

Contact Person: Kuven Pillay

Member since: November 10, 2019

Total Job Posts: 0

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