Yehey Japan Co. Ltd.

Quality Assurance / KPI

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TYPE OF WORK

Full Time

SALARY

25K - 30K (40 hours a week)

HOURS PER WEEK

TBD

DATE POSTED

Feb 07, 2021

JOB OVERVIEW

We are Yehey Japan Co. Ltd! A company based in Tokyo Japan that has been established since 2007. We are the leaders in selling computers, mobile phones, gadgets, cargo box, Repair Service to Filipino’s living in Japan. 99% of our customers are Tagalog speakers so we do not need someone who is fluent in English. Having said that, we need a full-time Quality Assurance who will help us maintain our corporate standards and values by monitoring agent conversation to customers, coaching and overall improving operation, and the bottom line of the company.


Contract Amount: 25K - 30K (depending on skill and experience)
Full-Time Work - 40 Hours Total / 5 days a week.

Job Description
Responsibilities
* Monitors all interactions in Social Media and Phone Conversation and ensures customer journey is followed.
* Coordinates and facilitates call calibration/training sessions for call center staff
* Publishes quality trends, feedback, and improvement/enhancement reports
* Conduct quality monitoring and coaching
* Deal tactfully and courteously with clients
* Produce Reports (Agent Performance reports, KPI’s)
* Drive process improvement and ensure process compliance
* Contribute to the development of the short and long term goals of the process
* Drive first call resolution and quality initiatives in the program
* Create a shortlist, Interview & train a potential virtual assistant

Skillset
* Excellent oral, written and interpersonal communication skills.
* Exceptional listening and analytical skills.
* Intermediate level of knowledge in MS-Office.
* Works accurately and with an eye for details.
Requirements
* At least 6 months relevant experience is required as a QA or Assistant HR
* Preferred: Candidate must possess at least a Bachelor's/College Degree, any field



PLEASE ANSWER THE FOLLOWING
1. What degree did you complete?
2. We need a full-time worker that can do 40 hours a week (Can you do this?)
2. We need someone in Manila (e.g Pasig)
2. Are you currently working? (Yes / No) if yes can you please explain how many hours a week etc.
3. What internet type & computer do you have?
4. Can you type 40wpm? (what is your actual speed?)


Many thanks for reading this!
Joey Misa
President
Yehey Japan Co. Ltd.

ABOUT THE EMPLOYER

Contact Person: Jose Jaime Misa

Member since: October 14, 2015

Total Job Posts: 11

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