Jul 15, 2020
We are looking for someone with:
Awesome English Communication Skills
Background in Customer Service
Background in Customer Retention
Funnel building (advantage but not required)
ABOUT UNLEASHED MARKETING:
Unleashed Marketing IS a leading digital marketing agency that specializes in helping Pet Industry Business Owners Generate clients on-demand using different marketing strategies.
Working with the Team at Unleashed Marketing will be a blast! If you are a person that is highly motivated, self-starter, constantly looking to improve your personal and professional development, then you're gonna have a great time here!
JOB PURPOSE: The Accounts Manager position is primarily responsible for the retention and relationships of their assigned clients.The Account Manager will also assist the CEO and Marketing Department in fulfilling the digital marketing
Onboard new clients on behalf of the Company and help setup new accounts.
Maintain and improve relationships on behalf of the Company with existing clients as assigned.
Ensure the voice of the customer is heard throughout The Company. (Sales, Marketing, Operations, Finance, etc.)
Professionally handles inbound and outbound calls with clients and users addressing any issues and training needs and resolving them promptly and thoroughly.
Provide excellent service to clients and apply effective troubleshooting techniques under pressure.
Continuously evaluate, monitor, and improve client engagement and usage to meet and exceed department and client
Complete and record any information about activities and/or accounts in the Company’s CRM system
Comply with the Company’s established policies and procedures
Complete and submit all paperwork and/or reports required by the Company
Report to your manager regularly, to discuss your presentation of ideas, initiatives and status reports for achieving established goals and objectives
Experience, Competencies and Education:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations.
Business Acumen – Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Strong persuasive speaking skills, comfortable with public speaking to attract and engage large training groups and sales demonstrations of high importance.
Must have excellent customer facing soft skills to interact with both internal and external customers.
Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets
Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for
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Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives; Organizes or schedules other people and their
OTHER DUTIES: Please note this job description is not designed to cover all duties and responsibilities of the employee to effectively do their job. Duties may be assigned and reassigned from time to time with or without