Part Time
$150/mo
TBD
Jul 01, 2020
I am seeking someone to manage my customer service.
Here is what a typical day looks like:
- 10-15 customer service
- 5-10 live chat requests
- 5-10 phone calls
I'm seeking someone who can assist customers and prospective buyers with their questions and orders. I am willing to train and will request that you create a training manual as I train you so that you can look back on it if there are any questions.
Job Requirements
- Handle
- Order change, cancellation, exchange/refunds in line with store policies
- Receive inbound calls and answering customers queries and requests
- Make outbound calls for order follow-ups and for sale marketing
- Live-chat presale consultations and after-sale assistance
The business I run sells
Our website uses Shopify so experience using that is preferred. If you are not familiar, that is okay. You can just make notes for me and I can update the site. Here are some domains you would work on to start:
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Customers will continually ask about parts that we don't sell and ask about compatibility. I will train you on how to approach these questions. You will also be required to make updates to our website at times upon learning new information about certain parts from customers. There are many times the website will need new information or updates added to
- Gorgias
- ManyChat
- WhatsApp
- Shopify
- Gmail
- Google Drive
- Google Docs/Spreadsheets
- ShipStation
- Slack
- Amazon Seller Central
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- Bonanza
- Etsy
- Other marketplaces (OfferUp, LetGo, etc.)
This is a part-time job and should only require 2 hours per day in total. You will be trained at first then will be expected to work autonomously as customer service requests come in. I will be available for questions 75%+ of the time via WhatsApp.
There is an opportunity for growth working for me. The work will be spread across the day just as with any typical customer service job. Customers must be replied to within a reasonable amount of time. Live chat responses should be instant, and
If you think you're capable of this position and wish to apply, please add the word "Snoop" to the top of your response. I'm asking this to weed out those who haven't taken the time to read the description.
Please send:
- Resume
- Work Sample(s)
- Voice Sample