Customer Service Virtual Assistant

Hi there!

We’re looking for a proactive virtual assistant to help run and manage the customer service for our Ecommerce stores and Amazon.

Your weekly tasks will include:

- Customer Service
1. Shopify Customer Support- Using Freshdesk answer customer tickets
2. Amazon- answer customer shipping and tracking information for customers
- Escalating product issues / lost items / product replacement with supplier
- Other tasks as needed

You should have knowledge of customer service, be comfortable using software such as Shopify, Freshdesk, Amazon and be fluent in English (verbal and written).

ABOUT YOU
If the following describes you, then this could be a great fit!
* Detail-oriented
* Organized
* Not afraid of learning new tools and technologies
* Fast learner
* Able to work with shifting priorities
* Accountable
* Flexible

In the first line of your application, please tell us what your favorite hobby is. If you don’t respond to this request, we’ll assume that you haven’t read the job description and won’t consider you.

Salary / Pay is negotiable based on experience. We are a looking for a partime worker with availability of at least 10-15 hours a week for the summer and then 15+ hours in the fall. Hours are flexible but the ideal candidate could work 7-12am EST. Time Proof is required. However, time is Upgrade to see actual info order to be considered for this postion please fill our our job form
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Looking forward to hearing from you! :)