Customer Success Specialist

Working Hours: 12:00 AM - 9:00 AM Manila Time (night shift with 1-hour break)

Job Description:

IMPORTANT: Please only apply if you have CUSTOMER SERVICE or SALES experience. All other applications will be rejected!

About The Position

Are you a Customer Service Champion with a problem-solver attitude? An eCommerce expert? iRestore is seeking a passionate individual to help support our rapidly growing eCommerce Operations team, with a focus on improving customer experience. You will be working in a team environment where you can demonstrate your teamwork and leadership skills.

We pride ourselves on the services we provide and the products we offer, so if you have a passion for helping others and are goal-oriented, then we are interested in you!

Key Responsibilities:

>Assist customers and prospects through a variety of channels including email, phone, live chat, and social media
>Consistently reach goals defined in your KPIs
>Build and maintain documentation and process workflows relating to all job functions
>Train new team members
>Close sales and deter returns
>Handle escalated customer complaints

To Be A Good Fit For This Job, You Must Have:

>Experience with phone, email, live chat and escalated support
>Fluent in English (speaking and writing) and have worked with US-based companies
>A great desire to help customers and other team members
>The ability to manage and pass your knowledge onto others
>The ability to write well and organize SOPs and documentations
>Experience with meeting sales and customer service KPIs
>Not shy to call things out when you notice something is wrong and take immediate corrective action
>Amazon Seller Central experience
>eCommerce experience (Shopify, Amazon)
>A self-starter mentality with the energy, drive, and determination to accomplish the goals of the project through multi-
tasking, setting priorities and milestones
>An intimate ability to recommend a system to streamline how we do things to improve efficiency
>The ability to communicate effectively with the executive team in a simple, yet effective manner
>A strong bias towards execution. We don’t babysit here at iRestore and it’s important that you help convey this to the rest
of our team
>A desire to get your hands dirty in a small company where your work matters
>Passion for iRestore’s mission to build and market health and beauty brands that transform people’s lives

Tech Requirements:

>High-speed internet with video conference ability
>At least 5 Mbps download speed
>At least 3 Mbps for upload speed
>Intel i3 processor or equivalent (minimum)
>6-8 GB of RAM
>Backup internet

What’s In It For You?

>Medical benefits after 6 months
>Paid Time Off (PTO) and Vacation Time for all full-time team members
>Formal training program
>High growth trajectory with 1-1 meetings/reviews with your manager
>Promotion opportunities

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