Customer Service/Credit Report Analyst

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Full Time






Jun 10, 2020


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The job will be centered around improving customers' credit scores. Familiarity with US credit score and reporting is a plus.

Job responsibilities:
• Take incoming calls from clients, assist with their credit questions and needs.
• Follow up on customer consultations
• Provide recommendation for the customer to accomplish their goals by improving their creditworthiness
• Provide a complete analysis of a client’s credit profile and credit score while maintaining the highest level of customer
• Make outbound calls to customers daily
• Focus on the needs of our clients and build long term relationships by delivering an exceptional experience
• Process orders
• Send emails to customers
• Calling credit repair, real estate agents and mortgage brokers to offer our services
• Customer support
• Administrative work

• Score on Compliance test minimum 30% Analytical
• Fluent in speaking and writing English.English level: C2(Advanced/Mastery)
• 2+ years of customer service experience.
• 2+ years of experience as a Virtual Assistant.
• Proven track record of sales performance.
• Attention to detail.
• Knowledge of basic math, such as calculation of averages and percentages.
• We are a Miami based company; the time zone is Eastern GMT-4. This position will require Miami day time working hours.
• Have workspace free of background noises.
• Have fast wire internet speed to have a stable and clear phone conversation.
• Proficient with Microsoft Word, Excel, PowerPoint, Outlook, Google Suite and common web browser applications.
• Detail oriented, adaptable/flexible, dependable, enjoys working with little direction.
• It would be a plus if you are familiar with the United States credit bureaus (Experian, Equifax, and TransUnion) and the reporting structure.

This is a virtual position. In this job, you will be connecting with clients and providing solutions for accomplishing their goals by improving their creditworthiness. This is a good fit for you if you love talking to people and delivering exceptional customer service, have an analytical mind, have a proven track record of sales performance, and can perform administrative tasks to ensure customer satisfaction. Great opportunity for growth.

Customer Service & Admin Support
Phone Support Email Support Phone Support
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