Hearing Aid Sales and Customer Support - Remote Care

Online Hearing Canada is a leading provider of hearing aid technology, providing hearing solutions directly to the consumer.

We are looking for motivated, dependable sales and customer service professionals to promote our state-of-the-art hearing solutions over the telephone and via the internet. This is a work from home position that requires some knowledge of hearing loss and hearing aids and access to dependable high-speed internet service and the ability to work between the hours of 8am and 11pm Eastern Time in North America.

Responsibilities:
-Respond promptly to inquiries received via the company’s website or by telephone.
-Use consultative interviewing to understand customer’s needs and identify appropriate solutions
-Provide detailed information regarding the company’s products and services.
-Make outbound calls to follow up with customers after initial contact as Upgrade to see actual info Cold Calling,
-Close on sale of hearing aids and accessory products and services.
-Provide after-sale support during customer’s trial period to reduce product returns

Requirements:
-A motivated professional with a proven track record of success
-Ability to quickly establish rapport and trust with customers
-Experience in a consultative selling process
-Post-secondary education strongly preferred
-Strong knowledge of hearing loss and hearing aids
-Audiologist or Hearing Instrument Specialist training preferred
-Emotionally intelligent with a strong work ethic
-Must have compassion and empathy and desire to help older people
-Strong sales skills over the phone

Compensation:
-Salary plus commission and bonus

IMPORTANT
To be considered for this position you must answer the following questions in your reply.

1. What is your desired monthly income in PHP?
2. What are the three types of hearing loss?
3. What form of hearing loss is commonly treated with hearing aids?