Full Time
$1,000/mo
TBD
Jun 01, 2020
At Shadow, we help people help people. That’s why we’re building an app that reunites lost dogs and their families. We’ve already saved over 4,000 lost dogs, but we intend to save many more. That’s where you come in. As a Service Operations Analyst, you’ll be helping individuals looking for their lost family members and working with our amazing volunteers who want to help. You’ll also provide technical support to app users and maintain internal data systems. With your help, we can bring families back together and make the world a better place - for dogs and people both.
This position is a remote one where you will work from home. Top candidates will complete remote paid training, then will perform a paid two-week trial engagement to determine if the position is the correct fit.
Schedule:
Must feel comfortable working U.S. business hours
Flexibility to work occasional weekends and major US holidays
Responsibilities:
Delivering one-on-one support and advice to people in crisis (individuals have either lost a dog, or are going through the process of looking after a dog and searching for their family)
Maintaining perfectly accurate records
Monitoring all current and past searches
Help users troubleshoot if technical difficulties arise
Ad hoc organizational, research, and data tasks
Requirements:
Extremely caring and empathetic
Fast learner of new technology and applications
English language fluency (Must have taken the IELTS exam with a score of 8 or above).
Strong oral and written communication skills
Excellent organizational skills and attention to detail
Comfort with technology, including G Suite & social media
Self-starter with ability to keep on task to meet deadlines
You must provide your own computer, internet connection and late model smart phone
Fast Internet (15 Mbps/download and 3 Mbps/upload high-speed internet minimum)
TO APPLY, PLEASE COMPLETE THIS FORM: bit{DOT}ly/2z5KDBe
Contact Person: Shadow
Member since: May 2, 2020
Total Job Posts: 0