Level 2 Help Desk

We are seeking a passionate and results-driven Help Desk Support Technician. The ideal candidate will have previous call center or customer service experience, along with the ability to work in a fast growing, rapidly evolving environment. Supporting, troubleshooting, and working with many different types of technologies as well as interacting with many different personalities is a daily trait with this position. The individuals who are most successful in this position are driven and motivated by helping people (clientele) overcome technology challenges, through support and education. This becomes a core piece to our mission of providing Awesome IT support experiences, while protecting and securing our clientele from the growing landscape of cyber security challenges.

Key Responsibilities

Demonstrable skills with Windows OS, Windows Server OS, MS office, email, printers, anti-virus, spy ware removal, and networking.
Ability to communicate technical issues in a way that non-technical individuals can understand.
Ability to provide customer service over the phone, and the computer.
Ability to work independently.
Excellent writing skills
Qualifications:

Required: Be a genuine and honest human (We only hire good people)
2+ years working within a Help Desk, Computer Support, or Network Administrative position.
High School Diploma or equivalent required, college education preferred
1 year supervisory or management experience a plus
Hours: Full Time