nonda Customer Service - Risk/Fraud order review

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TYPE OF WORK

Any

SALARY

$400/month

ID PROOF

70

DATE POSTED

Apr 04, 2020

JOB OVERVIEW

WHO WE ARE:
nonda, is a platform for smart hardware. Our company was founded in 2014 in Mountain View, CA by several big fans of the Internet of Things. Our vision is simple: to become the leader of premium accessories.

In
2015, nonda won "The fastest growing startup" and "The best 10 smart hardware" from SVACE and SVIEF, respectively; and in early 2016, two of nonda's products, ZUS smart car finder & USB car charger and Hub+ won iF Design Awards.

TALENTS WE ARE LOOKING FOR:
We're looking for extraordinary Customer Service / Technical Support Agents who can work independently, care about our customers and find the problem then solve it efficiently. Someone who can learn and improve quickly. We create the best environment for everyone and you need to show your performance to catch up with the team. Long-term and reliable talents ONLY.

We NEED you to BE:
- Able to handle angry customers individually
- Able to work under stress and intensive tasks and willingness to take challenges

Job Responsibilities:
- Fraud Order reviewing
- Contact customer for document collection with basic customer service skills
- Sum up information in excel for reviewing
- Patiency on admin works
- We will need to work overnight and weekend shifts.
- 6 days a week, 8 hours a day, a potential for growth within the company based on performance

Job Requirements:
- Excellent English writing and proofreading skills are a must
- 1 year of experience working in customer service (Email support) preferable in an E-commerce company
- Experience using Zendesk/Shopify is a plus
- Experience in dealing with chargeback or fraud orders is a plus
- Proficiency in Microsoft Word, Excel, Powerpoint, Good Excel skills is a plus
- able to commit at least 1 year to the company

8 Hours/Day 8pm-4am PHT, Pay is USD $400/month 6 days a month
Please include your CV with your application, share it via Google Docs or KqxjNoi. Bbt following instructions will cause the application to be ignored. Thank you.

Skills required:

ï English
- Speaking
- Writing

ï Customer Service & Admin Support
- Customer Support
- Email Support
- Phone Support
- Social Media Moderation

SKILL SUMMARY
English
Writing
Office & Admin (Virtual Assistant)
Excel
Customer Service & Admin Support
Customer Support
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