Virtual Assistant for eCommerce Brand (Shopify)

Hello!

Our brand is looking to hire a Full Time Virtual Assistant!

We have 1 Assistant right now, but our business is very busy right now (200+ orders / day), so we need some more help.

If you are hired, your main focus will be answering basic emails (When will I get my order? & Order corrections). This is the most important part of our business, so we want to make sure you are fully comfortable with responding to customer emails before taking on more tasks. Once you get comfortable, you will start to answer a majority of other customer emails.

We currently use Gmail (Not very efficient), and plan on moving to Zendesk very soon, so if you are proficient with Zendesk that is a BIG PLUS! We are unfamiliar with their software, so having someone who has used it before would be great.

MAJOR BONUS POINTS if you can work a portion (or all) of your shift during US business hours (EST or PST), so our customers will receive email responses promptly.

THIS IS A FULL-TIME POSITION:
We want an employee to work with us Full Time. If you are a student or are currently working another job, PLEASE DO NOT APPLY. We want someone to grow with our team longterm. There will be opportunities for growth and pay increase the longer you stick with us.

We run a very successful brand with a very passionate customer base. We have big goals to grow the company longterm and want you to grow with us!

Skills:
Past Experience with ecommerce / dropshipping Customer Support
Shopify Background
Creating CSV sheet for orders & sending to supplier
Uploading tracking info to Shopify

Additional Skills:
Graphic Design +++
Familiar with Zendesk +++
Experience with Stripe Chargebacks

Duties include:
Responding to customer emails
Fulfilling Orders & Sending CSV files to our supplier
Uploading excel files and keeping organized documents

Please only apply if you have read the entire ad and meet the skills & Upgrade to see actual infoclude the word Olaf in your reply so we know you read the entire post!

Please leave your Skype ID so we can contact you :)