Customer Support Specialist - Spanish & English

** IMPORTANT** Please read the requirements carefully before applying the job post.

We are an e-commerce company based in Spain focused on selling products through our e-commerce platforms. Our target market for this project is Spain and Latin America.

We need someone who is reliable, a team player and who can also work on their own and who wants to work hard and grow with us.

JOB RESPONSIBILITIES

• Customer Support:
o Answer to customer questions and problems efficiently and
professionally (by email and chat).
o Dealing with potential customers and working to turn them into
customers (by email and chat).
o Reaching out to customers who have left bad reviews and working with
them to remedy the situation and make their experiences better.
o Solve problems and create magical moments with them.

• Operations:
o Manage orders in the online store
o Coordinate orders with suppliers
o Other writing and communication tasks

• Social Media:
o Occasional Instagram and Facebook profile management


JOB REQUIREMENTS

• EXCELLENT Spanish & English verbal communication skills
• EXCELLENT written Spanish & English skills
• EXCELLENT Spanish & English comprehension skills
• 2 years of experience in customer service will be highly valued
• You must be willing to work EXCLUSIVELY for us and for no one else.
• Keen attention to detail
• The ability to take control of a conversation and find solutions for the client.
• Someone who can strongly handle objections and complaints.
• Able to take detailed notes regarding client issues and conversations
• Great at setting expectations and handling a large volume of requests from clients


** PLEASE DO NOT APPLY TO THIS JOB IF YOU DO NOT HAVE A HIGH LEVEL OF SPANISH AND ENGLISH (ORAL, WRITTEN & COMPREHENSION).

SYSTEM REQUIREMENTS
• You need a computer with good capabilities
• Internet connection (access to consistent Internet)

WHAT DO WE OFFER?
• Competitive and rising salary according to the time worked in the company
• Stability at work if expectations are met and professional growth in responsibilities and tasks

REASONS TO JOIN US
• You will work from home
• The work will allow you to learn many things and help you improve your professional skills
• Our core value is to inspire, motivate and help others to achieve their goals
• We strongly believe that self-development is the key to success
• As long as you can serve customers incredibly, you're good!


** IMPORTANT** TO APPLY, YOU MUST SUBMIT THE FOLLOWING:
1. Send us an up-to-date resume in Spanish language. You can leave a link to the document.
2. Tell us a bit about yourself! What do you like doing and what are some of your plans for the future?
3. Do you have experience with customer service? Please explain.
4. Do you have experience with social networks? Please explain.
5. Are you currently working for any other companies?
6. Do you have any kind of official Spanish degree? And English?

Please send your email response to Upgrade to see actual info and write
"Customer Support Specialist - Spanish & English" in the subject line.