Dropship Customer Service

Hello, we primarily dropship on Amazon and we are looking for someone who has skills in customer service.

Please Answer the questions below to qualify for an interview:

* The more detail you provide, the more likely you will be hired

1. What would you rate your english 1-10? (1 = Worst, 10 = Best)
2. Please explain what is one of the weirdest Customer message you had to answer?
3. What is your favorite American movie?
4. How many years of Amazon customer service have you had till now?
5. Please answer the 2 customer messages below and what would you do in each situation:

Customer 1: Hi the water pump for this heater broke, Can I return this product?
(How are you going to format a return message)

Customer 2: Hi I got a different color than what I ordered, can you send me the correct color?
(We cannot send replacements, ask the customer to return the product first)


Thank you,

Malathi