Customer Support

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TYPE OF WORK

Full Time

SALARY

$400/mo (negotiable)

HOURS PER WEEK

TBD

DATE POSTED

Apr 15, 2020

JOB OVERVIEW

Job Title: Over all customer support (email and social media platforms)
Status: Full-time - 7 hours per day

We are looking for a passionate customer support specialist to join our team - an online business creating content and selling online courses.

Job Description:

-answer tickets / emails in ticketing system
-Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment;
-following up to ensure resolution.

-moderate Facebook comments in Facebook page and Facebook ads
-Managing large amounts of customer inquiries.
-Build sustainable relationships and trust with customers through open and interactive communication.

Technical requests:
-handling login issues like password resets and course enrollments,
-handling customer complaints well,
-refund requests,
-Facebook group join requests, etc.

Qualifications:
-Must have a strong grasp of the English language
-Familiarity with Zendesk is a plus but not required
-Intuition for customer support
-Willing to learn and be trained and is open to feedback
-Programming knowledge is a big plus (but again not a requirement)
-Able to start immediately

Technical Qualification
-Must have your own laptop or PC in a good working condition
-Must have at least 5MBPS of stable internet connection

Interested applicants must fill up this form: Upgrade to see actual info

ABOUT THE EMPLOYER

Contact Person: Ysabelle David

Member since: February 22, 2019

Total Job Posts: 0

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