CUSTOMER JOY SQUAD (PHONE SUPPORT) - Fast Growing US Company e-Commerce

Do you feel "GREAT" when helping other people?

If you answer "YES!"... please continue reading…

We’re looking for a Customer Joy PHONE team member -- who loves helping others...

=> If you feel proud... when you help someone...
=> If you feel good... when you solve a puzzle...
=> If you have a habit... of over-delivering...

Then we want you to APPLY to join our team.

**Watch our Job Invitation here >> Upgrade to see actual info

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WHO WE ARE
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We're an American startup brand -- in Los Angeles, California…

Our brands are active and energetic -- in fitness clothing, accessories, and health supplements.

We sell through Shopify, Facebook, Instagram, and YouTube...

We’ve helped 50,000+ customers since Upgrade to see actual info's our mission to transform ONE MILLION families to living an amazing, healthy life.
(....and that includes the lives of our team members)

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OUR CULTURE
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We're committed to growing a powerful team -- where members work together for success.

Team members who succeed in this culture:
**Have fun, upbeat, bright energy
**Demonstrate curiosity and ask questions
**Show a commitment to greatness and mastery in their career
**Are actively learning at all times
**Connective, Positive and encouraging with others
**Look for ways to add to the success of the team

... if this describes you....

>> Join our Super-Smart, A++ team....

You will be given opportunity to achieve greatness, grow, and contribute to everyone's success.

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ROLE RESPONSIBILITIES
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- Make more... happier customers
- Listen to and guide our customers through voice
- Solve puzzles and find solutions for them
- Celebrate and encourage our customers
- Engage and create long-term relationship with customers
- Focus on quality not quantity of calls

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TOOLS WE USE
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- Shopify
- Gorgias (Customer Service)
- Google Docs
- Facebook Messenger
- Instagram
- Slack
- Asana
- Voice: Better Voice, Aircall, etc.

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WHO SHOULD APPLY
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* Experience in phone support, preferred
* Have excellent spoken English
* Must be health conscious -- active, no smoking, no drugs, no alcohol
* Great Internet Connection. 99% Up time in your area
* Have quiet background and USB-type headset with noice cancellation.
* ONLY "A" player -- you really want to grow and be badass

You MUST Be Able To:
- Demonstrate Empathy and Caring for others
- Demonstrate interest in US Culture
- Have Positive Energy and carry that throughout your call with customers
- Respond to customers via voice, engage with customers, and create a long-term relationship with them. For example, making a follow-up call to make sure they're well taken care of.
- Have a great knowledge on our products
- Demonstrate how you dig for solutions and answers for customers
- Demonstrate how you helped a co-worker complete a project
- Demonstrate strong attention to detail
- Have GREAT energy and work well with team
- Work starting 8 am U.S. PST time zone:
Position A: Monday - Friday (Saturday and Sunday off)
Position B: Thursday - Monday (Tuesday and Wednesday off)

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SALARY AND BENEFITS
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- $400 - $600 USD/month plus 13th month (*salary based on demonstrations of thinking and skills)
- Work from home
- Standard PH holidays, and vacation time
- OT pay
- Professional growth and learning
- Weekly team meetings and mentoring

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HOW TO APPLY
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FOLLOW ALL INSTRUCTIONS BELOW...
(Only candidates who follow all of the instructions will be considered.)

1. Please complete the test for Customer Joy Phone Support position here.

1.1. Open the Google Document here to see the information:
Upgrade to see actual info

1.2. You need to use the information above and reply with recorded videos (please follow instructions) in the form in the Google Form here:
Upgrade to see actual info

2. Submit to Upgrade to see actual info with subject line "Hi! I can't wait to create joy for customers - phone support" and include:

2.1. Your CV

2.2. Confirm the 8-hour work period you are available to work:
Position A: Monday - Friday (Saturday and Sunday off)
Position B: Thursday - Monday (Tuesday and Wednesday off)

Thank you and good luck!

Nikki

Key words: Caller, Call Agent, Phone Specialist, Inbound Phone Specialist, Phone Operator, Phone Support, Receptionist


P.S. See All Available Job Posts Here: Upgrade to see actual info