Customer Service (Phone) for Product Sales

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TYPE OF WORK

Full Time

SALARY

400/mo

HOURS PER WEEK

TBD

DATE POSTED

Apr 06, 2020

JOB OVERVIEW

We are an online retailer looking for someone to join our team for a long term position. Primary focus is customer interactions via phone, live chat and email, answering questions and helping with products, orders, interactions with suppliers for orders as well as questions and gathering any information needed to serve the customer. Excellent English and phone skills are very important.
Very important to have a good understanding and technical knowledge of products we sell and being able to answer customer questions quickly.

When not dealing with customers, primary role will be adding products to site, as well as updating products with new information, details, pictures. Adding products is fairly simple, but it is important to make descriptions adequate and include all the necessary info without Upgrade to see actual info is very important that product pages look very good.
We are constantly adding products so constantly have to learn new products.
Extremely important to be an expert in the products we sell.

Making simple changes to site such as adding/removing banners on home page for ads.
Creating ads & banners using graphics software
Researching what the competition is doing in terms of sales, techniques

Looking for someone who can work 40hrs a week or more. 5 days a week M-F, 8hrs a day for $2.5 USD per hour (up to 7 days and or longer hours if individual desires, when there is enough work, currently there is enough work), hours are 10-6, possibly 10-8 or work Saturdays as well.
Payment every 2 weeks
Opportunity to earn more via bonuses as well as raises and commission in the future.

We are looking for someone long term.


Requirements:
Excellent english is crucial (grammar/accent) both speaking and writing
Customer Service Experience
Superior communication and organization
Able to problem solve without outside assistance
Motivated, Hard worker, focused, reliable
Friendly, positive, happy, good spirited, easy to talk to, not stressed easily
Attention to detail
Wants a long term position
Ambition to learn about the products we sell
Self-sufficient, self-driven
Good grasp of technology
Ability to learn new tools
Reliable internet and phone access

Pluses:
Experience with making sales banners
Experience with adding products, descriptions/copy
Social Media experience
Ability to work over 40 hrs a week.
Sales experience
Programming experience

ABOUT THE EMPLOYER

Contact Person: Mike Kramarz

Member since: October 23, 2019

Total Job Posts: 0

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