Virtual assistant / Customer Service Rep

Job Description:
Why you and why us?

Who are our Customer Service Agents? They are people who truly care about creating a seamless experience for our customers. Agents are trained in answering emails to assist customers with anything from placing orders and facilitating returns, to locating products and coordinating with suppliers and doing some administrative work. If you consider yourself a blend of determination with a heart of gold, THIS.IS.YOUR.OPPORTUNITY.

Qualifications: What you need to apply.
1 – 2 years of previous customer service experience( preferably in an ecommerce business)
Experience in a performance-based or metric-driven environment.
Strong ability to communicate both verbally and written with capable data entry skills.
Must have experience answering emails with applications like Zendesk
Must have excellent use of excel etc
Excellent intuition.
Above all be a people person.


Job Duties: Your day to day.
Solve customer problem efficiently: Quick with quality.
Will follow directions but be personal in the answers: Take ownership of the Upgrade to see actual infospire customer loyalty: Give them a reason to come back.
Listen Carefully: Be attentive.
Emphasize our effort: Because we care.
Social media moderation.


What Benefits do you offer?
Super competitive salary!
Yearly performance bonus up to 10% of yearly salary
Growth / Promotional Opportunities.
Paid Training from the comfort of your Upgrade to see actual infosential Functions: The nuts and bolts.
Address customer questions and concerns regarding product and delivery information.
Provide product information, review alternative solutions if an item is out of stock and place orders for the customer.
Successfully negotiate and appease customers using a variety of methods established by our company, Upgrade to see actual infoeck inventory, process returns, issue replacements and credits for damaged or defective merchandise.
Perform other duties as assigned.


Important Facts: MUST HAVE THESE FOR CONSIDERATION.
Ability to complete mandatory paid training for 3 weeks - 100% attendance is required (including).
The position is full-time hours only. Must be able to commit 40-50 hrs per week for the remainder of the year. Each week there will be a face to face meeting so must be available.
Must have a computer/PC/MAC with a compatible OS and great internet connection
Must have a computer USB headset with a microphone.

Training will be conducted for 2 weeks upon hiring.