Customer Account Sales and Technical Support

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TYPE OF WORK

Full Time

SALARY

$650-$715 USD monthly plus bonus

HOURS PER WEEK

TBD

DATE POSTED

Mar 29, 2020

JOB OVERVIEW

This position is for Full-Time (40 hours per week) U.S. Business Hours Only
This position requires both Customer Account Sales Representative experience and Technical Support experience (including Windows, PCs and Servers etc).

A leading Nutrition software company with customers in over 100 countries is hiring a Customer Account/ Technical Support Representative who will help us achieve sales targets and introduce our industry’s leading applications to new users. The position also requires the representative to help users with technical support, product usage etc. The Representative will work directly with our team, executing both outbound and inbound sales, sales/marketing and technical support activities with the primary goal of revenue growth.

Responsibilities include:

• Promote nutrition analysis software tools to targeted B2B markets – Fitness, Wellness, Medical, Nutrition, Food Service, Food Manufacturing and more.
• Manage a portfolio of customers to execute sales plan.
• Systematically screen customer base for new opportunities, generate leads and maintain pipeline.
• Identify, plan and develop new customers in line with business development plans/targets using cold calling, B2B sales, partnerships and other promotions.
• Provide appropriate and agreed levels of contact, service and support to ensure sales targets are met.
• Collect, report and analyze the customer feedback / information on present as well as future market trends.
• Plan execute and report on the sales activities.
• Identify business opportunities, pinpoint and try to resolve existing and/or potential problems and request support from the upper management.
• Connect with clients and leads on chat/Social Media
• Deliver periodical progress reports and proactively submit recommendations regarding improvements.
• Cooperate with the other departments in the implementation of approved service solutions.
• Systematically update CRM with valid, accurate and complete customer-related information.
• Cooperate with Technical Representative in educating customers on technical requirements of available product lines and IT support tools.
• Monitor and report on the status of formal customer complaints.
• Assist clients with software install, upgrading and licensing our application, troubleshoot issues.
• Use a ticketing system to communicate with clients, via email, chat and phone.
• Ask probing questions to help with troubleshooting, if not able to resolve seek team’s assistance.


Requirements

• A college degree preferred but not mandatory for the right candidate
• Must have some experience in sales/marketing and be technically inclined
• Be goal oriented and a go-getter
• C1 or above English verbal communication skills
• C1 or above written English skills
• Excellent English comprehension skills
• Be adaptable and a quick learner
• Strong project management skills
• Strong negotiations skills
• Self-starter
• Strong interpersonal skills
• Time Management skills
• Knowledge of Microsoft Office suite
• Experience troubleshooting PCs, how software runs on a PC, how a PC app can run on a MAC.
• Experience troubleshooting servers including Citrix environments
• Can provide prompt responses and resolutions
• Able to take details notes regarding client issues and conversations.
• Ability to work US hours
• Noise Free working environment, a quiet place for work, and no animal noise in the background.
• Reliable, and a Team player.


This work requires you to work from your home during U.S. Business Hours.

Hardware Requirements:

Processor should be 2.4 ghz and above, intel core 5/7 or equal is highly required
Should have a backup computer with the same specs
A Headset with noise cancelling feature is a must, a quite place for work and no animal noise in the background.
At least 10 mbps and wired connection for main isp
Access to consistent internet, including ideally backup generators if power is down.
We use VOIP phone system which requires a reliable internet connection.

*******NO PHONE CALLS****** – only reply to this Upgrade to see actual infopensation: Dependent on Experience.

ABOUT THE EMPLOYER

Contact Person: Amyn Nathoo

Member since: March 8, 2019

Total Job Posts: 1

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