Amazon Virtual Assistant

We are a growing entrepreneurial company where everyone wears multiple hats and has an incredible drive to get things done. This position will be fluid, evolving, and challenging - expect it to create many opportunities for growth and learning.

We are looking for a full time Amazon Expert to join our team, someone who enjoys breaking routine and working in a dynamic environment. While there are a set of regularly occurring tasks on a daily/weekly/monthly basis that you will manage, there will also be new unplanned items that arise - it is critical our new team member enjoys and embraces the dynamic culture.

You must be capable of handling a variety of projects at one time. The tasks and projects you work on will vary greatly in complexity and time needed to complete. High level productivity is a must.

Position: Amazon Customer Service & Data Specialist
Department: Operations
Reports To: CEO
Job Type: Full Time - Virtual 40+ hrs/wk
Compensation: 21,540 - 25,350 (dependant on experience)
Benefits:
• 13th Month Bonus
• Health Insurance
• Paid Vacation Days

RESPONSIBILITIES
• Data Reporting, Tracking and Analysis [regular basis]

• This position will provide data entry for various reports and trackers utilized by Company Leadership to make strategic decisions within the company. The data provided in these reports and trackers are very vital to our daily operations as it allows us to identify potential issues with listings, and/or marketplaces our items are listed, specifically Amazon.

• Weekly - Manage and report all products on the Sales tracker
• Bi-Weekly - Gather data for the Listing Optimization spreadsheet and Product Research spreadsheet; compares our products to our top competitors. We are able to use this data to decide how to improve our product listings appearance, conversion rate, and ultimately sales. This also allows us to stay ahead of the competition.
• Daily - Manage and raise any issues identified during the daily product health check

Customer Service Representative
• As the Customer Service Representative for the company this position will manage customer relations across email, Amazon messaging and Facebook Messenger (and new channels we expand into). You will be tasked with ensuring all communications with customers on multiple platforms are addressed timely, and ensuring the customer has the most positive experience with our company.
• You will need to become familiar with our products and product lines. (ie: what materials are used in our products, product sizes, wash requirements, etc.)

• Responsible for ensuring that all customer communications are answered and resolved in a timely manner for the Amazon MarketPlace on the Seller Central Platform/Facebook Messenger.
Weekdays (M-F): customers messages answered within 12 hours (typically checked 3 times daily; morning, afternoon, evening)
Weekends (S-S): Customer messages answered within 24 hours (typically checked once daily)

•Responsible for publicly commenting on all 3 star or below Seller Feedback or Product Reviews on Amazon within 24 hours.

•Responsible for maintaining daily/weekly Customer Service Reporting: this will allow us to identify trends in product deficiencies, spikes in Customer Service requests, as well as any need for additional support for you.

Administrative
•Build our SOP Wiki library. Work with team members to manage (i.e Wiki) create and document all company processes/systems to be used as a resource for future hires.
•Turn tactical assignments into documented processes that can be handed off to other team members/hires/contractors.
•Handle any one-off projects that come up
•Work on miscellaneous tasks the CEO needs help completing.
•Content Distribution and Research [possible future item]
•Responsible for research, and distribution of relevant engaging content via Email and Facebook Messenger.

Advertising [possible future item]
•Manage Amazon Sponsored Products using [x software] to ensure we do not waste ad spend and we grow our ad campaigns to maximize our revenue.
•Manage Amazon Sponsored Brands to ensure we do not waste ad spend and we grow our ad campaigns to maximize our revenue.
•Disseminate any useful data gathered from ad campaigns to the rest of the team.
•Expand into other advertising areas on Amazon such as Product Display Ads, etc.
Other

You will be pulled off of your current projects in order to assist other team members on an as needed basis.

*REQUIREMENTS (Expected Proficiencies)
• Amazon Seller Central Platform Experience is REQUIRED
• English fluency with excellent written and oral English communication skills is mandatory
• You will be the voice of the company and interacting with our most valued asset, customers; therefore it is imperative that you are able to provide a friendly, caring, and clear communication when dealing with customers.
• You are expected to maintain the highest level of professionalism when encountering any customer situations. Negative attitude or aggression towards a customer will result in immediate termination.
• A good understanding of how to use and create data-intensive spreadsheets (creating macros not required) in Google Sheets.
• Detail-oriented and organized with the ability to set your own goals and develop achievable timelines to hit them while working independently.
• Ability to learn and deploy various programs. Some SOP’s and training will be provided, others will be developed; however, you will need to be proficient in the ability to learn new software.
• A love for learning and asking questions.

A home office with:
• Reliable high-speed internet connection with enough bandwidth to support video conferencing, large file downloads/uploads, etc.
• Reliable computer, with enough data space to install all software, and data.
• Reliable Phone service with data plan, this position requires that you are able to communicate via email, messaging, video conferencing, Facebook messenger, and other mobile device platforms.

APPLICATION INSTRUCTIONS:
To apply for this position, complete the following:
1. Send a link/your resume to Upgrade to see actual info
2. Your subject in the email needs to be “Your next Amazon VA Expert is [insert your name here]”
3. Complete our VA questionnaire Upgrade to see actual info

Only those who follow the instructions will be reviewed. We look forward to hearing from you!