REPS and Company

Operations Manager

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

Full Time

SALARY

Depends on Experience

HOURS PER WEEK

TBD

DATE POSTED

Feb 13, 2020

JOB OVERVIEW

Founded in 2017, REPS & Co. is a future leader in the entertainment industry specializing in ticketing for live events. Our founders and key staff are industry veterans with fresh ideas for the ticketing industry. We provide tickets to many events and shows across the nation including music, sports and theatrical performances. We pride ourselves in offering the best experience for the best price to our customers. Our technology is what allows us to outperform our competitors and deliver an unforgettable experience to fans.

To learn more about our company, who we are, what we do, and what we believe in check out the following video: Upgrade to see actual info

The Operations Manager's main responsibility is the successful acquisition of all ticket purchasing requests. They must ensure that all requests are purchased quickly, accurately, and cost-effectively in accordance with the service level agreement with our customers. The TOM will be responsible for suggesting, creating, and deploying improvements to the system and must anticipate and plan for the growing purchasing needs of our customers while building an elite team that can function autonomously. This is a remote position.


What To Expect
This position requires confidence, independent action, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them. A well-suited candidate can react and adjust quickly to changing conditions and come up with practical ideas for dealing with them. The style is purposeful, directed at getting things done quickly. There is a great deal of challenges and pressure, and people and problems must be handled with confidence and determination. The position requires a self-disciplined person who can handle details as long as they are only an intermittent aspect of the job and not the primary responsibility. This job requires self-assurance and competitive drive. There is a strong demand for high quality, organized and repeatable results. The responsibilities are broad in scope, encompassing a wide variety of activities requiring rapid shifts in priorities. This is primarily a task-focused job, requiring a somewhat authoritative, directive leadership style that encourages results-driven, task-oriented collaboration.



Job Characteristics
-Faster-than-average pace; ability to learn quickly, thoroughly, and in detail. Must recognize and adjust to change. There is considerable variety in the work
-Strategic, big-picture thinking backed by an added focus on the tactical aspects of the Upgrade to see actual infotting and achieving specific standards for self and for others; an emphasis on schedule and quality. Primarily task-focused, with some action-oriented collaboration required occasionally
-Seeks and accepts decision authority & responsibility. Will effectively weigh risk against the benefit; while not cautious, a calculated decision maker, an independent decision maker, and will occasionally utilize team consensus or collaboration
-Requires a lively and incisive communicator, more authoritative than persuasive in style. A stimulating influence on others, while being firm, direct, and self-assured in dealing with them. Some collaboration within own team but a more independent style in general
-Prefers to delegate routine detail work; will follow up closely and critically for standards and schedule
-Capable of delegating some authority, with close follow-up and control
-Maintains control of overall agenda, includes others in a task-focused manner
-Creates a disciplined process


The ideal candidate will be responsible for:
-Overseeing the purchasing team which is currently around 60 employees and will continue to grow
-Overseeing the day-to-day operation of purchasing tickets
-Creating and updating standard operating procedures and ensure compliance
-Assuring all requests are bought for on time and accurately
-Assuring your team has all the tools necessary to perform their tasks
-Customer satisfaction with service offerings
-Making sure all processes are documented and understood by the process owners within the department
-Solve growth issues with process and tool improvements
-Use KPIs to track individual performance and system inefficiencies
-Proactively identifying training opportunities
-Developing employees' skills through relevant assignments
-Coach, mentor, train, and conduct performance evaluations for employees
-Interview and retain top talent

Other Duties: Please note this job description does not cover or contain a complete listing of duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.

ABOUT THE EMPLOYER

Contact Person: Joy Satur

Member since: November 7, 2017

Total Job Posts: 52

SHARE THIS POST
facebook linkedin