ONBOARDING TEAM ADMIN (Philippines Only)

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TYPE OF WORK

Full Time

SALARY

Php 35,000

ID PROOF

70

DATE POSTED

Feb 10, 2020

JOB OVERVIEW

"All the details are provided when you click the link. We will only consider candidates who apply through the provided link. All other candidates will not be considered.”

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The Onboarding Administrator role is responsible for supporting the Ylopo Onboarding Team by providing reporting and configuring new client setup projects. The Onboarding Administrator will oversee the Setup Pipeline and work with the team to ensure clients move through the onboarding experience in a timely manner. This role will require frequent internal communication, but at times, may require client outreach.

Team members well-suited to this role will have a track record of being client-focused and providing exceptional service, both internally and externally within an organization. Attention to detail and exceptional organizational skills are a must. This role requires excellent communication skills, both through email/tickets and over the phone. Candidates do not have to have prior experience working at software or marketing companies, but should be willing to learn the intricacies of the Ylopo product and understand how to guide clients through setup to use the product effectively. Most importantly, we’re looking for candidates who are quick-thinking, detail-oriented, patient, positive, and thoughtful.


Responsibilities:
The primary responsibility of this role is to provide support to the Ylopo Onboarding Team via administrative and reporting tasks
Manage all onboarding team reporting (daily, weekly and monthly)
Encourage team members to follow up consistently with all clients in setup with pending roadblocks
Respond (via phone/email/text) to all clients in a timely manner to provide a high level of customer support
Speak confidently and professionally with team members and, at times, clients
Serve as subject matter expert for Ylopo setup process and reports
Learn the ins and outs of Ylopo product
Collaborate with sales, billing, marketing, international, and technical teams on special projects/phone outreach campaigns as needed


Specific Tasks:
Create Basecamp project for each new client in setup
Send lender paperwork for all clients in setup
Conduct daily/weekly/monthly reporting of clients in setup (in Zendesk, Basecamp and Base)
Help ensure each team member's attendance to meetings
Organize and update team files and resources including meeting minutes and announcements
Assist in guiding new hires throughout the training process
Answer any questions clients in setup have about the setup process, “going live,” or the Ylopo product
On occasion, you may be asked to perform outreach to clients in setup
Special projects may be assigned


Requirements:
Previous experience in a data analytics or administrative role
Professional manner
Consistent work habits and strong work ethic
Strong organizational skills and attention to detail
Ability to multitask, and work independently toward deadlines
Strong written and verbal communication skills, ability to work well in a small group setting
Positive demeanor, trustworthy character
Ability to take the initiative and see projects and tasks through to completion
Strong phone skills
Advanced knowledge of Excel or similar


System Requirements:
Processor should be 2ghz and above, Intel core 5/7 or equivalent is highly required
Ram should be at least 8 gigs with 100 Gb Free disk space
Headset with noise-canceling feature
At least 10 Mbps & up wired connection for main isp (DSL or fiber)
For backup isp, preferably Pocket wifi, Prepaid home wifi (strictly no USB Sticks allowed)


MAGIC WORD: SIRIUS

https://www.ylopo.com/about-us
https://www.ylopo.com/ph-culture-page

SKILL SUMMARY
English
Speaking
Office & Admin (Virtual Assistant)
Excel Admin Assistant
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