Amazon Operations Manager

Operations Manager for Established Amazon Business

We are looking for an Operations Manager to run our Amazon business. Our business is well established and is over 5 years old. There will also be some other work related to a few smaller Amazon and non-Amazon businesses on an as needed basis.

This is a full time job and cannot be done part time! Do not apply if you cannot devote 40 hours a week and have the ability to work weekends as necessary. We have strict deadlines that need to be met with Amazon and there will be times when it is inconvenient to work, but it must be done.

As our Operations Manager, you will own the vast majority of the business processes with the exception of banking. You will own the production and shipping process with our manufacturers and Amazon. You will also perform various administrative tasks, including answering emails, bookkeeping, handling customer requests, excel spreadsheet work and online research. You will also need to coordinate efforts of other topic specific contractors on an as needed basis.

For this role, a strong Internet connection is required, along with experience using communication tools like Skype, Slack and Trello.

Ultimately, you should be able to handle operational and administrative projects and deliver high-quality work under minimum supervision.

Responsibilities:
• Own the inventory planning and replenishment process with our manufacturers including inbound shipment preparation within Amazon.
• Respond to customer service emails using templates and free form communication
• Manage negative review process and customer feedback
• Research and launch new products on Amazon using multiple outside resources
• Gather data from multiple IT platforms and manipulate data using Excel
• Some light bookkeeping
• Develop and manage gathering of customer emails and implementation of an email marketing campaign in conjunction with the facebook and google campaigns
• Prepare VAT invoices
• Gather competitor data from Amazon and other sources
• Reconcile inventory discrepancies with Amazon
• Update Shopify site for new offerings
• Perform market research
• Research and help implement facebook and google advertising campaign to drive traffic to Company website
• Create presentations, as assigned
• Book travel and manage calendars as needed


Requirements

• Experience operating in an Amazon business using Seller Central
• Strong administrative and organizational skills
• Proven experience as a Virtual Assistant or relevant role
• Some bookkeeping experience preferred
• Experience with Microsoft Word, Excel and Powerpoint
• Knowledge of online calendars and scheduling (e.g. Google Calendar)
• Excellent email and instant messaging communication skills
• Effective and professional verbal and written communication
• Ability to multi-task data entry and analysis
• Excellent time management skills
• College Degree is preferred, but not required

WORKING CONDITIONS
• Work station is located in a room with a door to avoid distractions.
• If necessary, babysitting services are arranged to provide a time slot of undisturbed, focused attention to details.
REQUIRED EQUIPMENT
• desktop computer or laptop with multiple screens
• strong Internet connection

IMPORTANT - Subject line for emails regarding this role must be as follows – Operations Manager for Established Amazon Business

Please send your resume to Upgrade to see actual info indicating your interest in the role.