Executive Assitant & Customer Service Associate

VA duties (not a sales position)

Customer Service:
- Phone calls support, Responding and reaching out to leads submissions
- Facebook (posting/bumping on marketplace, responding to DMs)
- Instagram (add pictures of the company projects)
- Email support
- Scheduling using our appointment software
- Invoicing (making receipts for our clients and company records)
- Appointment reminders (calling clients to remind appointment)
- Live chat support
- Craigslist ad re-posting (continue to bump ads)
- Closing appointments/taking payments (take payment on the phone)
- Responding to comments on social media posts
- Invoicing and sending e-receipts to clients

(Main channels- Yelp, Thumbtack, Facebook, Instagram, Zendesk Livechat, Email, Phone calls, RingCentral, SMS)

Executive Assitant:

Reporting and Internal affairs
- Daily sales reports
- Receipt organizing
- Inventory management
- Inventory e-shopping/replenish

Support
- Support our technicians with scheduling updates awareness
- Directions on road, dispatching live calls
- ZelloWork radio system application (live communication with our technicians on the road about clients )
- Slack work chat application (team chat)

Important Values
- Strong morals and ethics
- Fast response times to leads, under 1 minute
- Dependable internet with back up 4G MiFi, and electric back up generator
- Strong English vocal, written, and fast typing
- Friendly and problem solving
- Strong team member

The position is for 42 hours a week Upgrade to see actual info (x3 day for 12-hour shifts and 1 day for 6 hours)

We are based in Arizona GMT-7 open from 9 am to 9 pm. Therefore, there are two VA positions open where you will work together as a team and share knowledge in our group chat.

Benefits:
- You accumulate 1 PTO every 5 weeks.
- Pay is every 1st of the month (EasyPay)
- After 3 months eligible for PhilHealth & SSS.
- 13th-month bonus award

Must complete this form to be considered: Upgrade to see actual info