Customer Service Representative

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TYPE OF WORK

Full Time

SALARY

$500/mo

ID PROOF

70

DATE POSTED

Jan 01, 2020

JOB OVERVIEW

As a member of our CX team, you'll be instrumental in delivering extraordinary sneakers shopping and ownership experiences to each and every one of our customers. Our ideal candidate is a master problem solver who has a passion for serving others and a knack for staying calm under pressure.

What you'll do:

- Deliver above-and-beyond customer service over the email and live chat (coming soon)
- Master Oliver Cabell's internal management system in order to efficiently process sales orders and maintain customer relationships
- Use our communication software to interact with your teammates, management, and other departments
- Notice even the smallest trends and pain points, then brainstorm ways in which we can create solutions to improve each customer’s experience

About us:

Oliver Cabell — the independent footwear brand — was built on the converging disciplines of art, craft, and technology. We hand make footwear using old-school techniques coupled with the latest technology, then offer them to you, minus the markups. Quite simply: we make perfect, timeless footwear. Our shoes are hand crafted using the best, most ethical factories and materials in the world. We sell them directly online to customers all around the world. Our shoes are made with the same top quality materials as other premium footwear brands. But our overhead is much lower, and we pass these savings on to you.

SKILL SUMMARY
Customer Service & Admin Support
Email Support Customer Support
English
Writing
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