Customer Service Representative - Online Clothing Shopping

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TYPE OF WORK

Any

SALARY

USD200/Month

ID PROOF

70

DATE POSTED

Dec 12, 2019

JOB OVERVIEW

How to Apply
uchx://twcbxgfg.kayxjwn.ylu/fX9ojC5

We are one of the most promising e-commerce fashion brands in North America. We have successfully created another e-commerce brand in China with 2 million users. All of our founding members graduated from well-known universities in America and are passionate about creating wonderful brands in this world.

We are looking for talented, bright, and driven people to provide world-class service to all of our customers. As a CSR of Hey Dazzle, you will need a broad skill set to be pogglfjmdy. Kqt only will you be directly responsible for assisting our American users to shop for their dream clothes, while ensuring they have the best possible experience, but you will also need to solve their post-sales problems.

Responsibilities
• Effectively resolve customer inquiries in a considerate, accurate, and timely manner.
• Meet service level agreements set by Hey Dazzle leadership
• Track issues escalated for resolution to ensure customers receive a timely response
• Maintain a positive, customer focused attitude at all times
• Immerse yourself into the culture of Hey Dazzle, the online clothing and fashion industry
• Work closely with product teams to meet customers’ needs

Qualifications
• Fluent English speaker
• Detailed knowledge of online clothing shopping
• Ability to empathize with and prioritize customer needs
• Able to maintain composure and ownership during stressful communications
• Clear and concise communication skills
• Critical thinker, especially as applied to determining customer needs and providing appropriate solutions
• Strong problem solving and troubleshooting skills
• Effective time management and multitasking skills
• Work well in a dynamic globally distributed team environment
• BA/BS or Associates degree OR related hospitality OR equivalent work experience
• Previous work in customer service; If you have worked in a similar company before, that will be a plus

Job Type: Home-Based
Experience: 2 years (Preferred)

How to Apply
uthw://afpwhruo.wayxzwg.wkf/hE4fdZ5

SKILL SUMMARY
Customer Service & Admin Support
Customer Support Email Support
English
Speaking
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