Freelance Phone Support Agents

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TYPE OF WORK

Any

SALARY

100 PHP/hr

ID PROOF

30

DATE POSTED

Jan 12, 2020

JOB OVERVIEW

A a Freelance Phone Support Agent you will be working from home, calling potential survey respondents.

Job description:
* call potential survey respondents from home to obtain their contact details or to follow up on their participation
* entry of all obtained information and reactions
* interact with market research team for briefing and feedback
* calls must be made between 9am to 6pm from Monday to Friday depending on the country-assigned respective time zone, e.g. Europe, Asia, Australia, Africa or America
* payment will be 100 PHP/hr
* you can work a maximum of 8 hours per day (max 40 hours per week)
* must have or is willing to open a PNB account to receive payment
* payments is processed once, monthly

Qualifications:
* call centre or phone support experience
* fluent English speaker
* ability to speak in other languages (e.g. German, French, Dutch, Spanish, Portuguese, Italian, Japanese) is a PLUS
* experience in market research, marketing, lead generation or data base administration
* excellent techniques and abilities to obtain required information on the phone
* ability to apply appropriate actions to effectively control a telephone call
* ability to use the most appropriate way to communicate with different behaviour types on the telephone
* use questioning and listening skills that support effective telephone communication
* understand the impact of attitude in handling calls professionally
* outstanding communication skills, persuasiveness, adaptability, initiative, judgement, voice skills, tenaciousness, resilience, negotiation skills, work under pressure, high energy level, data entry skills
* have computer, microphone, headphones and an internet connection at home

Should you be interested in this vacancy please respond by using "Freelance Phone Support Agent - Language/s you speak" as the subject of your email or application.

Looking forward to hearing from you!

SKILL SUMMARY
English
Speaking
Customer Service & Admin Support
Phone Support
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