Customer Service Representative for Financial Tech Company

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TYPE OF WORK

Part Time

SALARY

$100 USD per week for 20 hours of work

ID PROOF

50

DATE POSTED

Dec 11, 2019

JOB OVERVIEW

Esusu is the leading financial technology company providing data solutions for the low-to-middle income consumer.

We are looking for a passionate Customer Service Representative to join our team. The role is currently in our Rent Reporting Division and may expand in time to manage requests from our Savings Division.

We need someone to:
-Communicate through text (messages, emails and updates) to clients of our Rent Reporting Service, responding to their queries, and resolving complaints that they may have, within the Service Level Agreements.
- Keep internal Esusu team members updates on unresolved service requests and responsively identify trends
-Support additional administrative support tasks for the Customer Service team
-Document responses and processes to create a set of templates and onboarding materials for future hires
-Identify customer issues with high impact and proactively resolve or escalate to prevent brand damage
-Make project decisions based on our company's goals and mission

You'll be managing projects through Jira, messaging on Slack, emailing on Front, and when needed internal video conferencing on Google hangouts. All software will be provided by us.

We need you to work between 4 - 8 hours each weekday EST time, between 9 am an 5 pm EST and we need to be able to reach you during that time. As we scale, it will be full time of 8 hours a day.

Com
pensation- $5.00 per hour (20 hours per week guaranteed).

APPLY HERE- https://michaelmckay129954.typeform.com/to/TkML3T

You must apply through the link above. Applications sent by email or message will not be reviewed.

You must have the following tech requirements or be willing to upgrade to meet them:
-Internet- 15 mbps download speed
-8 gigs of ram
-High quality mic

SKILL SUMMARY
Customer Service & Admin Support
Customer Support Tech Support
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