Customer Care Assistant - Phone Support

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TYPE OF WORK

Full Time

SALARY

500-600USD

HOURS PER WEEK

TBD

DATE POSTED

Mar 09, 2020

JOB OVERVIEW

Hello,

I run PetHonesty, a pet wellness eCommerce brand focused on making dogs healthier and owners happier.

Our business is growing tremendously right now, and we’re looking for a customer care assistant to add to our team. We envision growing with this person and seeing them become one of our main customer service leads!

This person must have a basic understanding of eCommerce along with passion for providing outrageous customer service.

We would like this person to work Upgrade to see actual info is important to note that the work hours is not limited to 8 hours per day, that is the minimum. Your work hours will depend on how efficiently you can work. You will be required to work from 9AM to 5PM CST and you will be required to use HubStaff (a productivity tracker software). You may be asked to work some hours during the weekend if there are issues that need immediate attention.

We are dedicated to finding the right person with the right set of skills and right attitude for the job. If you think you have the 3 most important values that we’re looking for, we’d like to get to know you more!
Obviously we'd like to grow alongside the winning applicant, although we need to walk before we can run.
The winning candidate will go through a 30-day trial wherein we’ll further assess if you’re a good fit for the company.

The winning applicant must absolutely have the following:
- Reliable high-speed Internet access
– Webcam-equipped computer for occasional Skype Call

The winning applicant must absolutely have the following characteristics:
- At least 2 yrs Experience with Customer Service Phone, Chat, and Email Support.
-Previous experience in working on Amazon Seller Central and Shopify (bonus!)
-MUST be willing do work during the night Philippine Time (9AM-5PM CST)
- Very detail-oriented
- Deadline-obsessed
- Friendly and great with people
- Comfortable emailing and speaking with strangers
- Comfortable dealing with upset customers
- Tech-comfortable
- Fluent in English, both written and spoken
- Comfortable logging details in spreadsheets
- Trust-worthy, communicative and reliable

For our company to grow, we need a team member that not only does what is asked/assigned, but also thinks of ways on how the systems and processes can be improved. You will be expected to:
- Make suggestions on how to improve checklists (when you see legitimate improvement opportunities - I may say yes or no)
-Be able to grasp how the procedures are done, and be able to compose a procedure when asked to.

Projects you'll be involved in include:
- Answering inbound calls, making outbound calls if customers request for a callback.
- Responding to customer messages via email and chat, ensuring the customer is always happy by giving refunds or sending replacements when necessary
- Answer public and private customer questions about our products and company
- Various other customer care/outreach tasks, and administrative tasks
- Updating Spreadsheets
-Other Miscellaneous tasks


Timeline:
- Starting as soon as I find a qualified applicant; next few weeks would be nice, although I'm not going to rush the process. I need the right person in this position
- 30-day trial to begin; if we like each other we'll continue

Pay:
- $500-$600 /month

NOTE: I know I'm going to sound like a jerk for saying this, but I really respect both my time and yours, so I'll say this bluntly: if you dislike rules, checklists, guidelines, and/ or pride yourself in being a "free spirit", antiauthority, counter-culture, wildly creative, or super-alternative, this job is not for you. I'm looking for someone who will work within the current business "machine" we've built, and is eager to help us make it bigger, stronger, faster by embracing the checklist mindset. Following checklists is imperative. For the sake of your time and mine, do not apply if you feel bogged down by checklists. Thank-you.

If you're interested, kindly reply to this job post. On your reply, please include the link to your Facebook account, your email address, and your phone number, and we’ll send you the next steps via email.

In the subject line please write "Detail-oriented Applicant from (insert your city/ town) interested in Customer Care Phone Support Job"

In the body, please write me a 14-sentence email including: Three sentence opening salutation that says: "Hey there Mikee! My name is _____, I'm comfortable with technology and love checklists. I'd like to apply for the job you posted."

Description of previous PHONE customer service experience. (2 sentences)
Description of previous EMAIL and CHAT customer service experience. (2 sentences)
How do you fit with our company’s values as we have outlined in the description? (2 sentences)
Reason why you think this job is a fit for you. (3 sentences)
Two sentence closing including: what attracted you to this job post, and a closing salutation including your name, email address, and phone Upgrade to see actual infote: Please do NOT attach a resume; if you are shortlisted I may ask for one later.
Thanks1 I know the *right* applicant will really like this job. Maybe it’s you

ABOUT THE EMPLOYER

Contact Person: Mikee

Member since: January 22, 2018

Total Job Posts: 0

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