IT Remote Support Technician L1 and L2

Magandang Araw

We are looking to add an IT Remote Support Technician to our growing team.

Please see application method below. WE DO NOT RESPOND TO EMAILS!

Your role would comprise of the following:
-engage in level 1 and 2 IT and VoIP support activities
-managing inbound client calls
-creating / managing tickets and ensure follow up communication

Your skill set includes
-Windows remote support (OS, drivers, apps)
-Microsoft Office remote support (all versions)
-understanding of TCP/IP and networking basics
-understanding of domain and DNS basics
-Office 365 licence and user management

It's a benefit if you:
-know your ways around Macs as well
-have worked for an Australian IT company in the past
-understand Hosted VoIP PBX phone systems
-have used Datto Autotask and Datto RMM in the past

You are:
-excellent in verbal English
-great in written English
-thrive on making clients happy
-are a team player but can work without being micro managed
-have some experience in IT support in an English speaking setting
-looking for a long time and full time employment with an Australian company

Jam Cyber & Benchmarking
-is an Australian company of 16 years
-has been working as a fully virtualised office for 5+ years
-we're a team of 12 (plus you)
-we have a very high retention rate both with Australian and Philippines staff because we treat people right
-we are structured and organised but can all have a laugh as well
-we provide hardware and software to the successful applicant
-we are flexible with your starting date (preferably April or May 2022) and work to AEST (Sydney Time)

To apply, please fill in this Microsoft form (we do NOT respond to email applications or messages sent within OnlineJobs.oh, sorry!). Please provide a 1 to 2 minute video in which you outline why you see yourself fit for the role and what your experience is.

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We go through a 3 to 4 step process to asses your skills; if you are not able or willing to take part in this process, please do not apply.

We can't stress enough that we are looking for full time employee, NOT a contractor. We have daily teaUpgrade to see actual infoetings, we monitor activity via Hubstaff including screenshots and we also monitor for Office 365 credential sharing, etc. If you are not looking for a full time position, please do not apply. Thank you.


We look forward to hearing from you.
Kind Regards
Markus