Remote Systems Administrator

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TYPE OF WORK

Full Time

SALARY

Php 22,000 - Php 36,000/Month dependant on experience

ID PROOF

70

DATE POSTED

Dec 12, 2019

JOB OVERVIEW

Job Title: Remote Systems Administrator
Reports To: Daniel Cohen, President of TexPC Solutions, LLC
About Us:
• TexPC Solutions, LLC is an IT firm offering managed IT, cybersecurity, and business continuity solutions to our clients. We are a small, agile firm that values collaboration and the expertise of our employees in decision making and customer service. We are an informal but driven company that values integrity, transparency, and rewards hard work and creativity. You will not be a number – you’ll be a person.
• The role of the Remote Systems Administrator is to remotely support our small to medium-sized clients with their IT needs.
Duties and Responsibilities
• Hours of business: 8:00am – 5:00pm CST Monday to Friday
• May be required to work occasional weekends
• Communicate ideas in English verbally and in writing in both technical and jargon-free language to non-technical clientele
• Provide remote, accurate technical solutions for a defined scope of customer issues, ensuring the highest level of customer satisfaction, including troubleshooting and third-party application issues
• Work with Local Area Networks (LAN) and Wide Area Networks (WAN)
• Work independently and on a collaborative team on assigned technical projects
• Complete daily time logs for documentation of work completed
• Conduct research into systems issues and products
• Prioritize and execute tasks in a high-pressure environment
Our Ideal Candidate
• The desire to grow and increase responsibilities with a small business that plans to aggressively scale up our services and client base
• Degree in computer science or information systems
• Experience supporting: Windows Operating systems including Server 2012/2016/2019, Windows 10, Microsoft Office 365, and Android/iOS systems for minimum of three years
• Proven experience in supporting, maintaining, and monitoring infrastructure components and services (AD, DNS, DHCP, Hypervisors, SAN, LAN, WAN, Networking, WLAN, Office 365, printing, and domain security)
• Basic knowledge of Azure and AWS services
• Ability to analyze and implement OS patches, hot fixes, updates, virus protection and spyware removal
• Basic experience with core software applications, finance, HR, Payroll, ticketing
• Excellent software/hardware troubleshooting experience
• Proven analytical and creative problem-solving abilities to diagnose and correct system problems
• Strong customer service commitment, preferably in a remote and Help Desk environment

SKILL SUMMARY
Customer Service & Admin Support
Tech Support
English
Speaking
Project Management
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