Customer Support Representative

Searching for Customer Service Phone Representatives (starting to take applicants again June 1, 2020)

We are a full service Pest Control firm operating in Southern California looking to add to our Customer Service Representative work force. These positions are for dedicated professionals. This is not a short term assignment. This is full time employment. Our current Filipino staff have been on board for several years. You'll work PST day light hours, so be ready to work your nights.

We love only one thing more than our employees and that is Our Customers. Our customers deserve the best you can provide Upgrade to see actual info's all about Communication. We must understand our customers' needs and fulfill them. Are you a problem solver who enjoys making others happy? Do you know how to build rapport? Are you a multi-tasker?

Juggling multiple customer contacts is the normal here.

• Phone experience is required. 50+ Calls a day is Upgrade to see actual infoone sales are also part of the job, so experience in sales is a plus.
• Live Chat and Text messaging are increasing in use for our customers.
• Emailing customers is our third form of communication.
With these tools you'll manage the customers' accounts. Answering questions about the service, their bill, and their schedule. Our CRM is also used for scheduling our field technicians. You will also communicate with the technicians to ensure our customers are being serviced Upgrade to see actual infolling our service to new and existing customers. Duties may vary to Outbound phone campaigns as well. Be ready to be dynamic and multifaceted.

CSR utilize:
• An industry specific CRM
• Microsoft Outlook Office Apps: Excel, Outlook, Teams, etc...
• Five9 Softphone
• Messaging App
What CRMs have you used?
What makes you great at customer service?
Why are you better suited for this position above the competition?

Sales experience is a plus.
Spanish speaking is a plus.

Please fill out an employment application and schedule an online interview here: Upgrade to see actual info