55,000-57,000 PHP, per month
Jan 08, 2020
HubHaus is a shared housing startup, giving everyone access to a community and a home in every major city across the country. We’re powering a new approach to community housing - creating shared living spaces that are convenient, affordable, and purposely designed to support openness and friendship.
We are a small, fast-growing startup in the co-living space that is expanding rapidly. Over the past 3 years, our community has grown from scratch to generating over $20M/year from members across 25 cities. We'll continue our rapid expansion over the next year as we push into new markets and bring the HubHaus experience to more people across the country.
We’re looking for Frontline Support Agent who is fluent in English. The ideal candidate will have the ability to learn new concepts and solve problems thoughtfully and effectively. You have front-facing customer service experience in any industry, strong critical thinking skills, and you know how to identify challenges and solutions.
You'll join a small team of hard-working and motivated people, all pushing to grow the company and build something exciting.
What You’ll Do:
Deliver VIP service to our members through our dedicated emergency hotline.
Manage, respond to, and resolve a queue of tickets in an organized, efficient, and on-brand manner.
Take full ownership and handle escalated customer issues professionally, courteously, and in a way with furthers our customers’ sense of brand loyalty.
Identify opportunities to improve the process within the department and the company, and help to implement those improvements.
Help improve the team; everyone is tasked with making life better, from updating documentation to training new teammates.
You’re available Saturday-Wednesday, between 6 am-2 pm Pacific Standard Time (were based in San Francisco, CA); this is non-negotiable; the schedule may change due to business needs
3 to 5 years of prior customer support experience required
2 to 3 years of management or operations experience required
History of conflict resolution and de-escalation experience
Must possess excellent written and verbal communication skills in English, including the ability to switch easily between
Experience with Zendesk or similar customer support software
Fluency with Microsoft Office (particularly Excel) and Google Apps
Experience in creating training materials, internal/external knowledgebase articles, and macro responses
Ability to thrive in a startup environment - you can move quickly, think strategically and tactically execute
**Candidates who don't provide a link to their CV won't be considered**