Customer Support Representative (Email Support)

We are hiring a full-time Customer Service Representative for an online headphones brand.

Ideal candidate must have experience in providing the best customer support to clients, must have excellent English skills, willing to learn, and loves new challenges and opportunities. We're looking for the perfect employee whom we can invest and work with as this is a long-term position with lots of opportunities, learning, and new tasks.

Duties:

1. Customer Service & Technical Support - Answer customer queries, resolve technical issues via Amazon Seller Central, Freshdesk, Gmail
2. Process Refunds and Replacements
3. Submit Daily and Weekly Reports

Skills in:
1. Microsoft Office
2. Amazon Seller Central (Advantage, not a must)
3. Shopify (Advantage, not a must)
4. Freshdesk (Advantage, not a must)

You should be:

1. Not currently employed (No part-time or other full-time job) as we require you to focus on this job to excel
2. Able to work from Monday-Saturday 6 am to 3 pm PH time
3. Able to work with enthusiasm and efficiency
4. Have positive energy and a very positive outlook in life
5. Have reliable internet and power service
6. Able to work smart and independently

To apply:

Make sure you have read all that we've written. We will consider applicants who will follow the instructions below:

1. IMPORTANT: Before the 1st paragraph, indicate your AGE, LOCATION, MARITAL STATUS, NUMBER OF KIDS (IF ANY)

2. 1st paragraph: Tell us a little about yourself

3. 2nd paragraph: Why should we hire you instead of other great applicants

4. 3rd paragraph: What are the skills, qualities, virtues you're best and worst at

5. In bullet form: Include all companies you have worked for and for HOW LONG with each, including the REASON why you left

6. Send this application ALONG WITH YOUR DETAILED RESUME at Upgrade to see actual info with the subject line: MULTITED [Last Name, First Name]

7. Do not reply to this job post as you will not be considered for the job