Virtual Assistant (Long Term) - Shopify Store

We are looking for a reliable, hardworking, honest and efficient Virtual Assistant to manage our Shopify store.


Type of Employment
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-Long Term
-Starts from Part-time then to Full-time


Start
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-Dec 2019 or Jan 2020


Working Hours
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-20-30 hours+ per week
-Monday to Saturday (3 - 4 hrs+ per day)


Trial Period
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-1 - 2 days


Skills Requirements
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-MUST have fast reliable internet (99% work rely on the internet).

-Good knowledge of Shopify & E-commerce.

-Able to make simple Photoshop edit (have access to Photoshop).

-Proficient in English, comprehension & writing, good grammar.

-Great customer support experience.

-General understanding of online marketing, SEO, social media.

-Able to use Google Docs, Google Sheets, Dropbox.

-Able to communicate virtually (video call, Whatsapp, Slack, email).



Soft Skills
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-Reliable.

-Good attention to detail.

-Great listening & communication skills.

-Ability to multi-task & manage time effectively.

-Problem-solving skills.

-Organizational skills.

-Patience.

-Positive Attitude.

-Willing to learn & fast learner.



Job Functions
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1) Store Management
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-Maintain a Shopify store website.

-Handle Shopify store settings & updates, create a collection, etc.

-Uploading new products/images to store.

-Make, edit product page titles, descriptions, etc.

-Simple graphic design edit to fit in various product categories.


2) Customer Services
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-Respond to customer inquiries and correspondence via emails.

-Handle placement of orders, shipping, refunds, exchanges, and any other order enquires.

-Resolve customer complaints, respectful of customers and ready to solve their problems with positivity.

-Handle social media, e.g. answering comments, posting & scheduling.


3) Others
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-Data Entry.

-Online Research.

-Email management (Klaviyo), sending the newsletter, etc.



We can be flexible with working hours and looking to start the position with part-time, it will begin with 20-30 hours+ a week, expected to increase in a few weeks/month. Please apply with the word "purple" in the title.

This will be a long term role after a trial Upgrade to see actual infot so many hours to start with, job responsibilities and hours will be increased gradually. Eventually, this job could progress into a steady permanent full-time job for the right person.