Web Developer Needed for Long-Term Email-only Tech Support Role

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TYPE OF WORK

Full Time

SALARY

PHP 55,000/month

ID PROOF

50

DATE POSTED

Nov 20, 2019

JOB OVERVIEW

NOTES:
- This is a night-shift position in the PH / daytime in EST
- When applying, please include an introduction / cover letter, resume and at least 2 links to projects you've developed.

Website On-Demand is a rapidly growing Shopify app company and makes some of the top apps in the Shopify app store.

We're looking for a reliable web developer to join our team and provide email technical support to our merchants. You will not need to provide phone support.

This is a full-time, 8 hours per day role in a complicated tech support environment. This is not suitable as a second job.

Why Join Us?
- Long-term role
- Good compensation
- Full-time, stable workload (8 hours per day)
- Friendly team :D

Compensation:
- 55,000PHP/month (27,500PHP paid twice a month by Transferwise)
- You will be paid during the training period at the same rate
- 13th month (based on salary paid in the year divided by 12)

Working Hours:
- Mondays to Fridays, 12pm EST to 8pm EST (1am PH time to 9am PH time)

Responsibilities:
- Provide timely, accurate email tech support to our merchants
- Reliably clear the ticket queue every shift (or ask for help if you can't)
- Gather feedback from merchants on features and improvements they'd like to see
- Report bugs and server issues to the development team
- Get lots of 5-star reviews for our apps and prevent 1-star reviews

Requirements:
- Excellent written and spoken English
- At least 3 years experience with HTML, CSS, JavaScript and jQuery
- Experience with Shopify is preferred but not required
- Good working knowledge of developer tools (JS console, debugger, etc) in the Chrome browser
- Good, stable internet connection and power

Team values:
- Honesty
- Openness
- Humility
- Confidence
- Teamwork

Trial Period / Training:
The first two months will be a trial period to ensure you're a fit for the role and that we're a fit for you.
You will be paid at the normal rate (55,000PHP/month) during the trial / training period.

During the first month, you'll have a 2-hour daily training call, Mondays to Fridays.
Your supervisor and teammates will also be available on Slack outside of training calls to help with questions.

SKILL SUMMARY
Webmaster
Html Css
Web Development
Javascript
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