Administrative Manager

Compass is seeking a long term virtual assistant to join its team. Dannecker & Associates is a residential real estate team that sells over 100 homes per year in San Diego, California.

*********** Job Responsibilities: *****************
• Respond to emails - respond to all emails that don’t specifically need to be team lead. Go through team lead’s emails and file items or “clean up inbox as necessary
• Work in Client Management System (Boomtown) on communicating simple responses for clients. Try to manage communication for team lead to only complex items that only team lead can do. This will include: Emails, texts, set up and modify e-alerts.Answer phone calls - at times phones will be forwarded for good customer service.
• Wordpress - update wordpress site including blogs and web pages - Upgrade to see actual info - add content and update content on a daily/weekly basis.
• Research and write content to be posted on website, in newsletters and used for video content.
• Design market materials via - adobe illustrator or Compass tools.
• Call and text real estate agents to get showing feedback on our listings that they have shown.
• Schedule appointments - call and schedule appointments for client showings based on MLS showing instructions
• Input listings in the Multiple Listing Service
• Electronic File Updating - organizing Gdrive and making sure all closed files get moved to archive file for the correct year.
• Schedule appointments and communicate with 3rd party vendors - home inspectors, termite companies, plumbers, painters, electricians for getting properties ready to go to market or dealing with repair requests.
• Follow up on all repairs and services to make sure all work has been completed and property is in satisfactory condition.
• Maintain conversation log with customers, vendors and staff.
• Read inspection reports and come up with plan for repair requests or credit from seller on those properties.
• Use California Association of Realtors Zipfroms to create contracts and disclosures for purchase and sale transactions.
• Send documents via docusign for digital signatures
• Conduct research to find best resource for print marketing materials, gather estimates and complete orders for such marketing collateral (signs, brochures, books, magazines, promotional items, etc)
• Plan events - party planning, schedule holiday party,
Qualifications:
• Must be organized and detail oriented - must be able to work efficiently with minimal mistakes - must be okay with accountability on work performed.
• Must have **excellent English proficiency** both written and spoken - written test will be part of the interview process (see below).
• Critical thinking & problem solving - must be able to read, understand materials, do online research and make recommendations based on findings.
• Must be a strong communicator with the ability to provide clear information to company and clients.
• Enthusiastic, positive attitude and good team player. Also able to self direct based on client communication received.
• Open minded - willing and wanting to learn new concepts, computer programs, marketing platforms, etc
• 3+ years customer service experience (phone and email support)
• 2+ years experience with wordpress and online work.
• Bachelor’s degree - preferably in marketing, business, IT, computer science or other reasonable profession.
• Preferred experience with real estate - transaction coordinator, inside sales associate, property management (not required)
• Knowledge of Microsoft Office Products, Gmail, Google Drive, Docusign, Ring Central or 8x8
• Fast and reliable computer and internet service - MUST have alternate workspace connection options available in the event of power/internet outage.
• Smartphone with wifi connection required for outbound calling. (Calls will be made via Ring Central or 8x8 which will not use cellular minutes or data)
• Quiet workspace - no roosters, dogs, cats, children or other noises during working hours.
• Desire to stay with the right company long term

***********Application Instruction: **************
1. Please submit your resume via onlinejobs.ph portal
2. Important - you must include a cover letter or intro paragraph explaining how your experience or skills relate to this position. Explain why you would want to work in a customer service based business. If you do not complete this task, your resume will not be reviewed.
3. We will request a phone interview (skype call) if you qualify.
4. Interview finalists will be given a short exercise to determine the best candidate
************ Please note: ******************
• This is a full time position
• Hours are Monday to Friday 9:30am - 6pm Standard Pacific Time (California).
• Please apply only if your spoken and written English is excellent. A large part of this position requires detailed phone and written communication with our customers and with other professionals. Ongoing training will aid with the most frequently asked questions for our business, but exceptional grammar skills are absolutely required.
• Work environment must be quiet (no background noises such as roosters, dogs, kids screaming). Must have fast, reliable internet and power source.
• Looking for long-term (5+ year) addition to our Upgrade to see actual infocome growth potential is high for good working and loyal people.