Guest Communications - Accommodation Assistant

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TYPE OF WORK

Full Time

SALARY

$2/HR

ID PROOF

70

DATE POSTED

Oct 23, 2019

JOB OVERVIEW

Information on the company
Prim Short Stays are a fully systematised and professional business, specialising in serviced apartments with a client base across the luxury, lifestyle and hospitality sectors. We are rapidly expanding our portfolio of managed properties. As such we are set to expand and are looking to build our friendly relaxed and professional team! See our Join Us section for full details
As a new and exciting start-up based in the centre of Nottingham working in a luxury niche market, we are looking for a self-motivated and committed person to act as a guest communication assistant as part of our growing team. The primary role will be to provide out of hours cover to our guests, dealing primarily with the UK graveyard time. 8pm - 8am.

Please do see our website Join us section for full information on the company. *********

Only apply if you have the below skills.
Excellent English skills both written and spoken NOTE: this will be tested further on the interview process.
Fast internet connection NOTE: this will be tested
Property management experience in any form
Knowledge of airbnb, booking.com or expedia
Telephone experience and is confident on the phone and under pressure.
Se
lf-management skills as you will be working on your own a lot of the time as it is night-time UK time.
Com
mitment to excellent customer service skills
Resourceful, creative in finding solutions and excellent problem solving skills
A working knowledge using a variety of software (tokeet, trello, slack, google sheets)
Organized and has keen attention to detail with proven record in accuracy

Hours of work
This role will include graveyard shifts to cover the out of hours office line during the night time hours in the UK of 8pm to 8am.
This role will include weekend shifts
These shifts are split between members of the guest communications team so please only apply if you are wanting to work graveyard shifts and some time over the weekend.
You may be asked to work different shifts to provide holiday cover for your team members
This role will be for 20 - 40 hour per week

Roles and Responsibilities:
Constantly communicate with guests over the phone, text or email regarding their bookings, providing them with up to date information and support regarding their stay with us.
Help check in guests and inform them of apartment facilities, parking arrangements and local amenities.
Process payments via the appropriate method, whether over the phone or through the payment portal.
Provide support over the phone to guests for any problems that arise during their stay.
Provide assistance to the manager in updating bookings and informing guests of changes to their stay.
Ca
lendar Management to ensure no double bookings and that listings are live across all portals (airbnb, booking.com, expedia etc)
Working with maintenance and cleaning teams to update them of any issues or additional works.
Perform Administrative work in relation to guest requests, additional requirements and guest booking needs
Assist in the smooth running of all guest-related issues and ensure all customer complaints are dealt with in a timely and appropriate manner
Look for opportunities to upsell more nights and further stays. Confidently provide soft sales to assist in converting any enquiries into confirmed bookings. (NO cold calling)
Performing market analysis and research tasks when required.

Ideal candidate personality and qualifications:
Confident and self-motivated with a positive mind-set.
A proactive focus on learning and self-improvement
Strong communication and relationship building skills
Able to analyse and interpret information and well organised
The ability to take on responsibility and challenge yourself
Excellent customer service skills
Experience in property management
Enjoys making customers happy and delivering real value
Able to clarify requirements and translate these into solutions that work
A passion for sales and an interest within the hospitality and luxury industry
An impeccable attention to detail.
Excellent written and spoken English.



What are the perks of interning at this company?
For anyone looking to break into Marketing and Business especially within the luxury hospitality industry this is an incredible opportunity to fast-track your knowledge and practical experience.
You will be developing universal communication and negotiation skills essential in the real-world market.
Ability to progress and develop within the company. We are keen to provide training to our staff to ensure that they can grow with the company and increase their skills and responsibilities.

Com
pensation:
We pay on a bi-weekly basis
We give bonuses for great work
We pay yearly bonus
We give pay increase based on performance


How to apply

Go to our website PRIM Short Stays and click Join Us section, at the bottom of the page is a application form link.

Please complete the questions on this link to apply.

Congratulations!! you made it to the end, what are you waiting for?

SKILL SUMMARY
English
Speaking
Office & Admin (Virtual Assistant)
Travel Planning
Customer Service & Admin Support
Customer Support
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