Manual Software Tester & Customer Support Rep

We're a SaaS company, with ~2 years in development, paying customers and lots of features.

We're looking for a part-time Software Tester-slash-Customer Service Rep. You'd be in charge of customer support during US morning hours (possibly from 8am-12pm MST). During your shift, you will be handling chats and emails and do QA testing during your “free” Upgrade to see actual infoats and emails are super low-volume, so you will definitely have a lot of this “free” time while watching the Support tickets. If you are not experienced in Customer Support, we can definitely train you as long as you have excellent command in written English (and oral for when we need to get on team meetings).

Your primary responsibility would be to help us make sure we QA our web app and video player thoroughly before pushing new versions to production, and to make sure we don't push bugs.

We have a test plan already in place, and you'd work closely with our QA Lead, Uros, who is an expert in the matter and whom you can learn a lot from.

You must follow standard procedures in your QA reports, such as:

Explicit description of the issue/bug, with step by step instructions on how to reproduce Upgrade to see actual infoowser version, device and OS version used for each test.
Screenshots or screen recordings showing the bug.

We have our test plan in Google Sheets, where the first phase of QA happens. After this stage is completed, bug reports are added to our PM software, Jira.

You do not have to know Jira, but it is a big plus.

For testing on different devices, you'll be asked to use BrowserStack and TestObject (for mobile). You'll be provided with logins for these systems once you join us.

If you think you're a fit, please apply to this job post. DO NOT reach out to us via LinkedIn, email, Facebook, text, or any other channel. Applications that are not sent via OnlineJobs.ph will be ignored.

Thanks so much and we look forward to working with you!

Learn more about us here: Upgrade to see actual info