Email/LiveChat Customer Service Agent

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TYPE OF WORK

Full Time

SALARY

$2.4-3/hour

HOURS PER WEEK

TBD

DATE POSTED

Jan 21, 2021

JOB OVERVIEW

We are looking for a customer service agent that will support our customer of multiple dropshipping stores via email and/or live chat.

The preferred hours will be 10pm to 6 am Philippines local time, for 5-6 days a week. This schedule can be longer or shorter depending on the load so flexibility will be a plus.

Required Skills
- Experience with customer support, preferably with dropshipping businesses
- Excellent organizational skills

Preferred Skills
- Experience working with dropshipping software (Oberlo, Dropified, AliExpress, Shopify, CJ)

In order to apply for this position, please read the following email from a customer:

"Hello!

I just received my long-awaited, highly-anticipated order of Xander LED sneakers and we have a problem: they don't light up! Actually, they just look like super cheap Chinese shoes :(

I'm so disappointed and my son, who has been PUMPED about these shoes arriving, is going to be gutted.

I am also a small business owner, so I want to let you know that your product quality doesn't match your brand and brand story. You need to source better quality product if you're going to get repeat business.

Regarding the LED shoes, I am in Canada (Toronto). I'd like a refund. And I question the value of mailing these to you first because of cost, and second because these will be no good to you because they don't light up. I am also happy to email you a video of them not working if you want proof. Please let me know."

In your cover letter, please include a response to the above email as a customer service agent. Please use a casual tone when writing the response. The response should ideally by more personal and less templatized.

Lastly, in your cover letter, please let us know your level of experience working with dropshipping stores and the software you have used. Please also let us know your favorite color as well as if you have any kids.

ABOUT THE EMPLOYER

Contact Person: Ethan

Member since: February 1, 2019

Total Job Posts: 0

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