Customer Care & Social Media Expert

*** Please read full job description before applying ***

Are you passionate about customer care and assisting people on their journey of purchasing products? Are you proficient in English? Well, if you said yes at least three times, continue reading…

For a customer of ours, a US eCommerce platform, we are building a new customer care team.

The main duties will revolve around:
- Managing direct messages and comments on Facebook and Instagram
- Answering questions and customer requests through our ticketing system
- Answering questions and customer requests via Live Chat
- Interact with potential customers/audiences via Instagram messages, follow them, and comment on their posts
All above shall be carried out in a timely and professional manner.

The objective is to deliver an above average customer service, which in turn should improve customer experience, sky rocket customer satisfaction and boost sales.

You’ll be working from home using your own computer and mobile.

Must haves:
- A fast and reliable internet connection and Skype
- Reliable and energetic personality, thriving to serve customers
- Ability to work over the weekend and cover for US times as we are mainly catering the US market

How to proceed:
- To better understand which role you could fill in our team, kindly fill out this Google Form: Upgrade to see actual info
- We are reviewing all reviewing all responses once per day and will contact every applicant within 3-5 days after completing the form