Business Developer

It'll be office based in Cebu

- Hire, train and on-board new Call Center Agents as required to meet quotas.

- Provide coaching and assistance to call center agents on an ongoing basis.

- Process weekly sales lead reports for submission to management.

- Oversee and ensure conflict resolution between associates and customers.

- Ensure that all employees follow the company’s best practices for call center management and operations.

- Develop presentations and talks to motivate and educate call center agents.

- Communicate company goals to associates so every employee understands his or her role.

- Conduct periodic surveys of customers and potential customers to ensure quality control

- Bachelor’s Degree in Marketing, Business or Communications preferred.

- 6+ years’ experience in telemarketing or an outbound call center environment.

- Excellent communication, management, interpersonal and leadership skills required.

- Advanced conflict resolution skills required.

- Ability to work overtime as necessary to meet quotas and guide teams.

And also participate in the Construction of all paper works and agreements with each third party to ensure that we deliver quality services and make sure our services quite satisfy our client’s expectations.